The past decade has been a witness to tremendous changes and transformation in India’s development story. The fifth-largest economy of the world is not only preparing to host most businesses but as well as developing its technology and IT infrastructure by the day to cater to the growing demands. Shedding light on the journey of India’s transformation, Elets Technomedia organised India Transformation Summit from July 10 to July 12.
Krishnan Chatterjee, Chief Customer Officer (CCO) and Head of Marketing, SAP India participated in the three-day summit. He delivered his address during the inaugural session and focussed his words on how SAP India has been a contributor to India’s transformation.
Mr Chatterjee commenced his inaugural note by addressing the points made by previous speakers as ‘qualitative and intellectual’. He added, “In terms of digital policy and digital governance, India is way ahead of every other country on the planet. Taking examples like UPI, Aadhar, etc. are instances where we are the world’s best.” Looking back in the 90s when India’s IT industry was pretty much nothing and today the industry is world-leading, he added.
Considering Aatma Nirbhar Bharat as a goal, the way India is trailing the path of development, especially in technology perspective, is great to see such capability, potential and confidence, said Mr Krishnan Chatterjee.
Further, backing Mr Rajesh Aggarwal’s point on reducing processing from multiple to 2-3 steps at max., Mr Chatterjee said, “Listening to Mr Aggarwal’s point I was thinking about the core website design ethic of three clicks leading to any transaction being closed. And, if this thinking is going to come in a way the government and businesses handle processing, it will be incredible.” Mr Chatterjee addressed Mr Ajitabh Sharma’s points on renewable energies and said that renewables energy is where India can leapfrog. “India has always been an energy-dependent nation and in renewables, we can be the world leader”, he added.
Turning his words to SAP, Mr Krishnan Chatterjee briefed about the SAP, its area of operations and its workforce in India. Adding on he said, “SAP Labs in India has a tremendous co-innovation capability and is also working with startups. It might be interesting for a governance perspective to seek out SAP to innovate with the facilities they have in India.” SAP has been rated as the best employer in India each time for the past four years. Moreover, in the two decades SAP has crossed over 10,000 customers in India, he added.
Further, talking about SAP and how it has been a step ahead, Mr Krishnan said, “SAP was very early of the block in enabling each of its customers to be GST ready. From oil and gas perspective, almost 90 percent of the public companies in oil and gas domain leverage SAP software. Over half of India’s installed capacity of power generation runs on SAP.” Besides this, every single IT company making India proud leverages SAP software, he added.
“India has been a growing economy but inclusive growth has been a challenge and we had a view that digital literacy could be democratised. Hence, we started ‘Code Unnati’ programmes with a lot of our customers wherein we set up learning centres in rural areas. SAP provided the curriculum to make underprivileged youth and women digitally literate. And, it is good to know that the number has surpassed two million and we have 1500 centres running”, told Mr Krishnan.
While delivering his address, Mr Krishnan also talked about SAP’s Global Bharat Programme which is taking MSMEs into focus. He described the importance of the programme by saying, “Unless the MSMEs in India becomes strong, growth-oriented, and globally competitive, our economy will have a serious challenge.” And, nearly 99 percent of Indian business is in the MSME sector, he added. Moreover, touching the Corona crisis issue and how things are turning digital, he said, “We have modified the Code Unnati programme into digital course or programme which can be accessed through a mobile application. We have over 400 courses on the Code Unnati app now and we are making it available to all MSMEs so their workers can be trained.”