Dr. B.R. Mamatha

The Government of Karnataka recently introduced Kaveri 2, an evaluation and e-registration initiative aimed at enhancing citizen engagement and streamlining governance processes. Building upon the foundation laid by its predecessor, Kaveri 1, launched in 2003, Kaveri 2 represents a significant advancement towards making e-governance more accessible and effective for the public.

In the realm of e-governance, the critical factor often overlooked is stakeholder engagement. While technological advancements are essential, the success of such projects ultimately hinges on the active participation of citizens. Without meaningful engagement from the public, even the most sophisticated platforms and technologies are rendered ineffective.

Kaveri 1 witnessed considerable public participation, albeit with challenges such as long wait times at registration offices and inefficiencies in document verification processes. The initiative aimed to address these issues by leveraging technology and rethinking operational workflows.

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The Department responsible for Kaveri has a rich history dating back to 1856, focusing not only on maintaining and preserving public documents but also serving as a witness to transactions, thereby facilitating and authenticating them. However, the outdated systems and processes necessitated a comprehensive overhaul to meet modern demands.

The vision for Kaveri 2 extends beyond mere digitization, aiming to establish a unified Land Management System that covers the entire lifecycle of property transactions. Through integration with various databases and platforms such as Bhoomi,Sakala, etc the initiative seeks to provide seamless services and empower citizens to manage their documents remotely.

A key objective of Kaveri 2 is to reduce reliance on physical visits to government offices. Citizens are now empowered to upload documents online, which are then verified by officials, eliminating the need for prolonged visits and manual data entry. Moreover, the system ensures transparency, efficiency, and security by enabling direct online payments and minimizing errors in document processing.

The transformation brought about by Kaveri 2 extends beyond technological upgrades. Change management efforts focused on educating stakeholders and streamlining processes to minimize citizen inconvenience. Through process re-engineering and training initiatives, the aim was to optimize workflows, reduce wait times, and enhance the overall user experience.

The benefits of Kaveri 2 are manifold. Citizens enjoy reduced waiting times, greater convenience in document submission, and increased awareness of property liabilities. Moreover, the system enhances transparency, reduces dependency on intermediaries, and ensures secure and efficient transaction processing.

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From an operational standpoint, this initiative has significantly improved government efficiency and revenue generation. With operators now able to process more registrations in less time, coupled with streamlined reporting and monitoring mechanisms, the initiative has led to a substantial increase in daily registrations and revenue collection.

In conclusion, Kaveri 2 represents a paradigm shift in e-governance, emphasizing citizen-centricity, efficiency, and transparency. By leveraging technology, reimagining processes, and fostering stakeholder engagement, the initiative sets a new standard for governance in Karnataka and serves as a model for future endeavors nationwide.

Views expressed by: Dr. B.R. Mamatha,IAS, Inspector General of Registration & Commissioner of Stamps, Govt of Karnataka, at the 12th eGov Knowledge Exchange Summit, held on October 20, 2023, in Thiruvananthapuram, Kerala.


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