In an interaction with the Permanent Secretaries of the Government of Gambia, who are currently in India to attend a one-week Capacity Building Programme on Public Policy and Governance, Union Minister of State (IC) Science & Technology; Minister of State, Prime Minister’s Office (PMO), Dr Jitendra Singh emphasised technology and Artificial Intelligence (AI) driven governance, which, he said, is going to become an essential part of our future working.
Dr Jitendra Singh said, PM Narendra Modi has given a clarion call for adopting Next Generation Reforms by bridging the gap between government and citizens. He said, in order to translate this vision into reality, several initiatives such as Secretariat Reforms, Swachhta Campaigns, Benchmarking of Governance and Services, Redressal of Public Grievances & Improving Service Delivery, recognising meritocracy and replication of good governance practices have already been undertaken.
This is the 3rd Capacity Building Programme being organised for Permanent Secretaries of Gambia by the National Centre for Good Governance (NCGG) in collaboration with the Ministry of External Affairs (MEA) under ITEC. 25 participants are attending the training programme being held in New Delhi from 16-21 May 2022. This programme is being organised under the aegis of the MoU signed between DARPG and the Public Service Commission of Gambia on 8 July 2021 on Refurbishing Personnel Administration and Governance Reforms.
After giving a patient hearing to many of the Gambian Secretaries, Dr Singh informed the delegates that India’s shining governance and electoral reforms are being emulated by several countries in the world. He told the secretaries to adopt technology-based reforms in administration. The Minister said, India is celebrating its 75th year of Independence as Azadi ka Amrut Mahotsav and it is the fittest occasion to underline that bilateral relations between India and Gambia have been very cordial and friendly.
He said, in the last nearly eight years, India has resorted to the use of technology in Governance Reforms in a massive way for achieving end-to-end service delivery without human intervention and offered to share such best practices with Gambia. He pointed out that the reforms that have been implemented through technology intervention to bring transparency in the day to day administration include implementation of e-Office, e-Leave management system, Employee Information System, Smart Performance Appraisal Report Recording Online Window (SPARROW), Aadhar enabled Biometric Attendance System (AEBAS), Pension Sanction and Payment Tracking System (Bhavishya), Public Financial Management System (PFMS), Web Responsive Pensioner’s Service for pensioners, the introduction of Face Recognition Technology for elderly pensioners, Family Pension to the differently-abled child of a deceased Government employee/Pensioner, Electronic Pension Pay Order, etc.
The Minister said, the widespread adoption of e-office has created paperless offices in the Central Secretariat and enabled smooth governance functioning not only during the pandemic but also in day-to-day functioning. The organisational reforms coupled with significant reforms in Personnel Administration undertaken by the Government include Mission Karamyogi and Lateral recruitment. The Central Secretariat has adopted the initiative of increasing efficiency in decision making in Government wherein the channel of submission has been reduced to not more than four levels from seven to eight levels. The desk officer system adopted by the Government has ensured a single point of file disposal. This has shown increased efficiency in the processing of cases.
Dr Jitendra Singh said, Mission Karmayogi envisages the continuous capacity building of every officer through digital mode in order to prepare him for every new assignment taken up by him and at the same time also enable the authorities to scientifically choose the right officer for the right assignment. The main mantra is moving from ‘rule-based to role based’ governance. Similarly, as part of reforms in the field of recruitment, the GoI has constituted the National Recruitment Agency (NRA) for conducting the Common Eligibility Test (CET) in order to provide a level playing field to every job aspirant across the country, regardless of his socio-economic background, the Minister added.
The Minister said, in order to redress public grievances, there is a dedicated Centralised Public Grievances Redress and Monitoring System (CPGRAMS) online system for grievance redress. CPGRAMS facilitates citizens to lodge their grievances for redress from anywhere and anytime (24×7). The year 2021 witnessed 21 lakh Public Grievances cases being received on the CPGRAMS with 19.95 lakh cases being redressed.
Dr Jitendra Singh conveyed his best wishes to all the Senior Permanent Secretaries of The Gambia for the training programme and also for a comfortable stay in New Delhi.
Referring to the usefulness of Capacity Building training programmes, Mustapha Jawara, High Commissioner of Gambia requested Dr Jitendra Singh for more such training modules for mid-level officers besides the senior secretaries in the Gambian government. He sought specific help from the Indian government in areas like the pension system, grievance redressal and e-recruitment. The Indian Minister agreed to extend all help and added that the best practices in other governance areas will also be shared with the African partner.
(With inputs from PIB)