With ever-evolving customer expectations and dynamic business needs, digital transformation is no longer a matter of choice for enterprises. Like every other business, government organizations also must embrace digital transformation to stay agile and future-ready. Gartner estimates that by 2023, more than 80 per cent of the government’s digital implementations that do not build on a technology platform will fail to meet objectives, writes Arpan Bansal, Global Head COE (Govt.), Newgen Software.
Enter Low Code
Low code digital automation platforms combine multiple technologies—including intelligent business process management, content management, and cloud—in a single, unified suite that can help reduce service delivery costs, foster innovation, and accelerate digital initiatives. They leverage workflow management, process intelligence, analytics, omnichannel communication, and master data management to effectively orchestrate data and information across siloed departments in government organizations.
Take a quick look at five ways in which low code can usher in a new era for government services:
1. Enhance Citizen Experience while Optimizing Costs
Citizens’ expectations are on the rise–they want transparent, consistent, and omnichannel services. Government agencies are making all efforts to simplify tasks, including renewing driving licenses, applying for grants and benefits, various registrations (birth, death, marriage, etc.), for their citizens. However, constrained budgetary provisions to limit the ability of governments to achieve these goals. Low code application development allows departments with limited resources to develop high quality, secure, and user-friendly applications for citizens.
What’s more! Government agencies no longer need to wait for prolonged periods to roll out new processes. They can design, develop, and deliver solutions faster, thereby rapidly responding to new requirements and delivering extraordinary experiences to their citizens.
2. Modernize Existing Systems with Faster, More Efficient Processes
With government organizations undergoing digital transformation at breakneck speed, there is an urgent need to modernize the existing IT systems. It has become imperative to replace siloed systems that weigh less on productivity and high on maintenance. Low code, with minimal investment and disruption, can be leveraged to build applications using agile methodologies that are faster, readily adaptable, and highly scalable per the changing needs of the government sector.
3. Transform Business Users into Citizen Developers
Low code platforms can enable government agencies to not only empower their IT departments to take charge of the application lifecycle but also non-IT professionals to equally contribute to delivering, managing, and customizing applications quickly. Business users of a government organization can leverage a model-driven, point-and-click application development environment to rapidly deliver applications while saving a considerable amount of time for their workforce.
4. Reduce Total Cost of Ownership with Cloud-based Applications
Low code, with the power of the cloud, can further accelerate digital transformation for public sector organizations while reducing the total cost of ownership. Furthermore, cloud-based low code is instrumental in enabling remote operations, decreasing potential server downtime, and making government organizations more scalable, resilient, and agile.
5. Enable Faster Implementations with Readily Adaptable Applications
Government agencies can rapidly develop and deploy applications with a low code platform to further accelerate their speed of rolling out new processes. This has been especially critical to facilitate a digital workplace during and beyond the pandemic. Low code platforms can enable paperless and automated administration by transforming day-to-day functions and bridging silos for improved collaboration.
Furthermore, low code can streamline content lifecycle management from creation to disposition. Government organizations can leverage low code capabilities to enable multi-channel content capture, compliant records management, secure archival, easy integration with core government legacy applications, and faster retrieval for effective service delivery and public accountability.
In a Nutshell
Low code offers a distinct edge over traditional frameworks by making application development simpler, faster, and more cost-effective. To meet the ever-increasing expectations of citizens and deliver rapid and responsive services, government agencies must make low code an integral part of their digital transformation journey.
Low code can reform government-to-government operations, enhance government-to-citizen interactions, and enable seamless government-to-business transactions.