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Over the past 25 years, Gurugram has experienced rapid development, transforming itself into a key urban centre within the National Capital Region (NCR) of India, located in the south of New Delhi. This growth has led to a significant increase in population, primarily driven by migration, resulting in escalating vehicle congestion. Consequently, there is an urgent need for an efficient and integrated public transport system to address these challenges. To achieve this, a collaborative effort involving:

• Municipal Corporation of Gurugram (MCG)
•  The traffic police
• Gurugram Metropolitan Development Authority (GMDA)
• Gurugram Metro Rail Limited (GMRL) is essential to provide seamless, efficient, and user-friendly public transport for the city’s residents.

The GMDA has formulated a Comprehensive Mobility Plan (CMP) that envisions creating an integrated and efficient public transport system. Key components of this plan include the expansion of the metro network and the implementation of Bus service through Gurugram Metropolitan City Bus Limited (GMCBL).

Additionally, the CMP prioritises non-motorised transport (NMT) infrastructure by dedicating cycling lanes and pedestrian-friendly zones to foster a balanced and environmentally friendly transport ecosystem. The plan also emphasises the use of Intelligent Transport Systems (ITS) for real-time traffic management and the development of smart traffic signals to optimise traffic flow. Furthermore, it advocates for the promotion of Electric Vehicle (EV) infrastructure and the establishment of green corridors. The CMP also supports Transit-Oriented Development (TOD), which aims to create high-density, mixed-use areas around transit hubs, encouraging compact, walkable communities.

The recent sanctioning of the Millennium City Centre to Cyber City Metro Line initiates a significant milestone in enhancing Gurugram’s public transportation network. This project will add 28.5 kilometres of metro lines and 27 stations, connecting key commercial, institutional, industrial and residential hubs. The new metro line is expected to reduce travel time and alleviate city road congestion. By providing a direct and efficient link between Old and New Gurugram, this initiative is anticipated to boost economic activity, improve accessibility, and promote public transport over private vehicles, thereby encouraging a modal shift. This development aligns with Gurugram’s broader goals for sustainable urban mobility and represents a crucial step toward creating a more connected and commuter-friendly city.

GMRL plays a vital role in constructing and integrating the metro network. The corporation is responsible for the meticulous planning, design, and execution of metro lines and stations, ensuring they meet high standards of safety, accessibility, and efficiency. GMRL oversees the entire construction process, from initial surveys and land acquisition to deploying advanced engineering techniques and project management. By integrating sustainable practices and cutting-edge technology, GMRL aims to create a robust metro infrastructure that reduces traffic congestion, lowers pollution levels, and provides a reliable public transport option for Gurugram residents.

GMRL is also likely to play a vital role in multimodal integration by ensuring seamless connectivity between the metro system and various transit modes such as auto-rickshaws (like Mayuri), transport aggregators, automotive drop-offs, public bike sharing, ride-sharing services, feeder services and buses by providing bays. This integration aims to create a cohesive and efficient urban transport network, allowing passengers to easily switch between different modes of travel and ultimately facilitate model shift by developing a comprehensive and user-centric transport network which enables higher ridership through user experiences.

MCG and GMDA are complementary in enhancing street infrastructure to support multi-modal transport and walkability.

MCG focuses on the day-to-day management and improvement of urban roads, prioritising the creation of well-maintained, safe, and accessible streets. Key initiatives include:

• Widening of sidewalks
• Installation of pedestrian crossings
• Improvement of footpath railings to ensure a secure and pleasant walking environment

MCG can promote pedestrian pathways by developing wider, well-maintained sidewalks and designating pedestrian-only zones in busy areas. Safety enhancements, such as traffic calming measures, pedestrian signals, and improved lighting, are crucial, along with accessibility features like ramps and tactile paving. Incorporating street trees, public art, and clear signage will make pathways more attractive. At the same time, community engagement and collaborations with the private sector and Resident Welfare Associations (RWAs) can ensure vibrant, clean, and active streetscapes. Regular maintenance, educational campaigns, and integration with public transport hubs will further encourage walking, making Gurugram a more pedestrian-friendly city. These enhancements are vital for integrating various modes of transport, making walking a more attractive and practical option for residents and reducing dependency on private vehicles.

The GMDA contributes to long-term strategic planning and infrastructure projects that support a seamless multi-modal transport network. Their efforts include designing and implementing infrastructure that accommodates buses, bicycles, and other transit options alongside pedestrian facilities. By creating dedicated lanes and transit hubs, and integrating smart traffic management systems, GMDA ensures that different modes of transport are effectively connected. Additionally, their focus on developing green spaces and pedestrian-friendly urban designs enhances walkability, making it easier for residents to transition from personal to public transport options while encouraging a more active and healthy lifestyle.

A ‘Joint Metro Implementation Committee’ is essential to realise this vision. This committee should include representatives from MCG, the traffic police, GMDA, the metro authority, and other infrastructure organisations like the National Highways Authority of India (NHAI) to coordinate transport planning, policy-making, and promotion of early implementation of proposed projects. The objective is to ensure that bus routes, metro lines, and other transport services are well-aligned and complement each other. Safety measures, including improved road safety protocols and surveillance systems, are integral to this plan. Additionally, stakeholder engagement and public awareness campaigns will be crucial to ensure community involvement and support. Key initiatives for enhancing public transport in Gurugram may include:

• Development of Multimodal Transport Hubs: Establishing transport hubs at key metro stations that integrate various modes of transport, including buses, e-rickshaws, auto-rickshaws, and bicycles, will provide seamless transfer options for commuters and significantly reduce the time and effort required for last-mile connectivity.
• Feeder Services: It is essential to introduce feeder bus and shuttle services that connect metro stations with residential and commercial areas. These services should be synchronized with metro schedules to minimize waiting times for passengers transferring between modes.
• Bicycle Sharing Programs: Implementing bicycle-sharing programs with docking stations at major transit hubs can promote cycling as a viable last-mile connectivity option. Dedicated bicycle lanes should be developed to ensure safe and convenient cycling routes.
• Unified Ticketing System: The National Common Mobility Card (NCMC) can simplify the user experience through a unified ticketing system that allows passengers to use a single card or mobile app for metro, buses, and other public transport services. This system should support cashless payments and provide integrated fare structures, offering discounts for the combined use of multiple transport modes.
• Unified Information Platforms: It is crucial to develop a unified platform that provides real-time information on metro services, bus schedules, and other public transport options. This platform can be a mobile app or a website, offering commuters real-time updates and helping them plan their journeys more efficiently.
• Traffic Signal Coordination: Coordinating traffic signals to prioritise buses and other public transport vehicles can enhance traffic flow and reduce delays. This strategy requires close cooperation between the traffic police and transport authorities.
• Integrated Security Systems: Comprehensive security measures at metro stations and transit hubs are essential to ensure commuter safety. These measures include CCTV surveillance, security personnel, and emergency response systems.
• Public Safety Campaigns: Conducting joint safety awareness campaigns can educate the public about safety protocols and emergency procedures, building commuter confidence in the public transport system.
• Green Infrastructure Projects: Implementing green building practices for transport infrastructure and promoting the use of renewable energy sources can support sustainable urban development.
• Regulatory Standards: Setting common standards and regulations for the operation of different transport modes ensures consistency and quality of service across the public transport system should be an important goal.
• Smart Mobility Solutions: Smart city technologies, including real-time tracking of buses and metro trains, digital signage at stations, QR codes, and mobile ticketing, can significantly enhance commuter convenience and operational efficiency.

By fostering a collaborative approach, MCG, the traffic police, GMDA, and GMRL can create a cohesive, efficient, and sustainable public transport system. This integrated effort will improve residents’ daily commutes and support the city’s long-term growth and development. Through coordinated planning, innovative solutions, and a commitment to sustainability, Gurugram can become a model for urban public transport in India, significantly enhancing the quality of life for its residents.

Views expressed by: Dr. Chander Shekhar Khare, IAS, Managing Director, Haryana Mass Rapid Transport Corporation Ltd. and Gurugram Metro Rail Ltd. & Namrita Kalsi, Chief Architect, Haryana Mass Rapid Transport Corporation (HMRTC)

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