Indian Government is working on technology, which will allow Indian citizens to fill forms and payments of utility bills among others through mobile technology. The technology will also enable a citizen in a remote area without internet access to use mobile phones to access services like land records and employment exchanges.
In India there are approximately 200 million mobile phone users in contrast about 36 million Internet users. The Government is also working out the details of setting up call centres or help desks for facilitating e-Governance projects. These types of help desks within the government domain are meant to assist citizens like villagers in remote areas for better understanding of e-Services. e-Government project, which are carried out on a PPP model includes, Central government projects such as national ID, central excise, income-tax, DCA-21, passports/visa and immigration, pensions, banking, and insurance and the state-level includes projects such as land records, property registration, transport, agriculture, municipalities, gram panchayats, commercial taxes, treasuries, police and employment exchange.