The telecom regulator, TRAI has said that the telecom operators cannot increase tariffs of subscriber plans for six months from the enrolment date, but they are free to reduce call rates at the same time.
In its Consumers’ Handbook on Telecommunications released on Thursday, the regulator said, “A tariff plan once offered by an access provider shall be available to a subscriber for a minimum period of six months from the date of enrolment of the subscriber to that tariff plan.” However, for any tariff plan, the operator is free to reduce tariffs at any time but “no tariff item in a tariff plan can be increased by the service provider,” it added.
Once a tariff plan is offered by a telecom player, it would be available to the subscriber for a minimum period of six months from the date of enrolment to that plan.
The move could be customer friendly as it gives users the freedom to change plans during the six month period and the operator is mandated to accept the request and implement it.
