By Puneet Gupta,
President-Sales & Marketing, VennferVideo Conferencing (VC) is still limited to a small section of people and that is also now that it has started to catch up.  In the 80s or early 90s, even getting a mobile phone was difficult and now you have all kinds of devices with many different features embedded in them. Video will move on the same track as voice. What limit the use of VC are its price and the technology itself.  The constantly falling bandwidth prices will further VC adoption.There are many advantages to VC and they are steadily being noted by the markets. The first and foremost is that it reduces travel time and cost spent on face-to-face meetings. Moreover, it is not always possible to reach all the remote areas personally considering the demographic challenges of our country. And lastly, for the environment-friendly, using such a technology reduces the carbon footprint.

There are some points to keep in mind when choosing the right VC technology; it should have good resolution, frames per second, scalability, ability to share applications, open standards and flexibility.

From the government point of view, there is need to communicate effectively in real time and that is the biggest opportunity that VC also offers. In India there is a dearth of good teachers, doctors, skilled manpower and professionals in remote areas. People are not getting enough opportunities as they are not very accessible. This is where the real need of such a technology comes in. Also, in conflict-struck areas also there is reluctance to venture and thus real-time monitoring solves the problem.

The opportunities are endless and potential areas where VC can be used are limitless. VC solutions can be used for trial of prisoners whose transportation to court is risky, for education purposes to reach out to remote villages, telemedicine as we know is already very popular, it can be used for surveillance in police and defence forces, inter-departmental meetings in government departments for quick decisions, and more.

IT for Business Automation

By Dhiren Pardhanani,
Director Product Development, bmcsoftware

Data centers are the backbone of IT infrastructure resulting heavy stress on them to face challenges and fulfill expectations of the consumers.

Two factors which must be looked in when discussing data centres are the scale of IT infrastructure and the extent of value added services to enable consumer needs. It is pertinent to ensure that all our IT investment are aligned with business priority. We must also analyse that new services to be deployed whether it is flat or incrementally growing up year-on-year.

There are however certain crucial challenges with the use of IT infrastructure like how to make the existing workforce more productive and efficient and how to utilise existing resources to deploy new services? How to tune IT infrastructure with IT policies? How to meet commitment through automated process v/s manual process? How to make Data Center more effective in term of design, planning, monitoring, maintaining & supporting?

Utility of IT portal is justified when it provides quality services in less down time. Take the example of filing income tax return online. Today just few lakhs of people are using but it will grow in coming years.

Common Data base Model shoots up the delivery of the services, productivity of the people hence provides consistency between data and processes. It assists to meet commitment consistently.

Business service management basically provides the effective platform for business planning and operations simplify and standardise the entire delivery processes, ensuring consistence delivery of the services.

Time consumed in the process depends on the depth of automation which may be from one minute to a few months. Data center is monitoring itself for compliance violation. Hence effective configuration of Data center is the key for successful business service management system.


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