Role of ICT in Power Sector

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Role of ICT in Power SectorInformation Technology (IT) has the potential to contribute significantly in the power reforms process, particularly in the areas of business process automation, revenue and commercial management, distribution system automation, consumer relationship management (CRM) and ATC loss reduction.

The power distribution utilities in India have initiated major reforms by using IT as the key enabler for improving revenue collection, minimizing ATC losses, proper energy accounting and efficient consumer services. This article discusses the role of IT in Power Sector, with special focus on Distribution reforms.


In the wake of the Indian Electricity Act 2003, the complexity and challenges of the power sector have increased manifold. The Act invokes the philosophy of liberalization, competition and commercial motive for business survival. This makes the process of balancing the commercial objectives vis-à-vis the social concerns even more challenging. In the present    business environment, utilities have to re-engineer and automate their business processes for sustainable growth and survival, with the objectives of capacity building and operational effi ciency; business process effi ciency; ATC loss reduction; Metering, billing and collection effi ciency; Total energy accounting; and better customer relations and consumer satisfaction.

The adoption of latest and best-of-thebreed technology is essential to fulfi ll the above objectives and therefore, Information Technology is perceived as the principal thrust area to spearhead our country’s agenda of power reforms, despite the diffi culties faced due to the slow absorption of new technologies.


There is a plethora of IT options available in the market today and it is important not to get  carried away by the technology wave, but choose the appropriate (best-fi t) technology, as per the industry needs, at the right time for the right set of applications. The selection of IT  systems and tools should be based on longterm strategic and business continuity perspective.  The following factors are critical in any IT implementation:

  1. Adoption of open architecture and adaptive communication network based on proven standards and specifi cations
  2. Consistent infrastructure for data collaboration, communication and interoperability
  3. Authentication and role-based access to the network
  4. Robust and scalable architecture to support large volume of transactions
  5. 3-tier architecture for easy modifi cations of business logic and SW deployment
  6. Platform-independent application components for easy migration to new platforms
  7. Disaster Recovery and Continuity Planning


For implementing any hardware/ software based solutions for the enterprise, it is extremely  important and critical to have a robust, scalable, adaptive and open systems computing and  communication architecture. Going by the information systems lifecycle, emergence of new  technologies and technical obsolescence, the data network infrastructure, around which the  enterprise applications are built, survives the longest. Therefore, the network infrastructure should be built around standards-based technology, conforming to ISO/ IEC 11801 and EIA/  TIA 568B framework.

“IT investments and implementation should be driven through a structured and comprehensive IT strategy, aligned with the business goals”


The global best practices approach in applications development is to have a modular design,  integrating various applications and accessible through a common interface or “dashboard”,  with secured access control, multi-level user permissions and audit trail. The enterprise  software “dashboard” is the gateway to various integrated business applications – Automated  meter reading, data logging, billing, collection and CRMS.


The choice of hardware platform, OS, database and front-end tools would depend upon the  type and volume of transactions. Robust and scalable system architecture should support  future expansion, role-based authentication, secured databases and larger volume of  transactions and disaster recovery.

Automated data backups are essential for the protection of vital data and their recovery  during catastrophic failure. Apart from hot incremental backups, it is essential to take cold  backups of the entire database and applications. For mission-critical applications, it is better to  have separate Database and Application Servers. Clustering solution at both OS level and  database level is recommended, along with RAID support for data redundancy. The  integration of Servers, RAID storage and backup devices through Fiberchannel architecture  enhances effi ciency and performance. Cross backups across multiple servers, preferably at remote locations, are healthy business practice. Many installations now provide for  a dedicated Disaster Recovery Server, with data replication facility.


The gap in IT adoption globally and in the Indian power sector is apparent. Globally IT is being  used to enable operations at a transaction level thus providing advantages like inbuilt  process controls, workfl ow enabled transactions, single point of data capture and support for  timely strategic decision making. On the other hand, in India, the core operations are still  manual and therefore face issues like ad-hoc decision making, poor data quality, long decision  making cycles and under utilization of IT investments. Therefore, IT has to be selectively  adopted as a business strategy to improve commercial and operational performance. The need  is to develop a synergy between IT and the Indian Power Sector; and emerging technologies can play a defi ning the role in profi tability and quality of services.


Development of electrical consumer and network database is necessary for a host of power  sector applications like asset management, revenue management, energy audit and load fl ow  studies. Several distribution companies (Discoms) are using GIS technology to map their  HT/ LT consumers and electrical network assets. This required a GPS survey of consumer  households, the connected electrical feeders and distribution transformers. All the consumers  are given the unique electrical address (or CIN, Consumer Index. Number) so that it is possible  to segregate the consumers feeder-wise or DT-wise for energy audit and accounting
purposes. The geo-referenced data is mapped on the underlying satellite imagery of appropriate scale.


Electrical consumer is the focus of an IVRS-based call centre where IT application can be  adopted for consumer’s benefi ts. The IVRS-based system is aimed at improving customer services and increasing staff effi ciency. For example, an IVRS-based system is operational in    Dehradun for single window clearance of all types of customer complaints problems. The call center addresses consumer complaints ranging from no power, billing, payment related and connection-related. In the round-the-clock facility offered to electrical consumers of Dehradun town, the complainant logs the call through interactive voice guidance to access information on bill-related matters, while the respective substations track down electrical complaints.


The global IT market for the power distribution sector provides a wide range of technologies  and solutions. These solutions address the entire business value chain in power distribution –  from setting up distribution network and service connection to distribution load  management, delivery of power and customer services. Therefore, IT investments and implementation should be driven through a structured and comprehensive IT strategy, aligned with the business goals. The interfaces and integration between different software  applications should be well-defi ned. A synergy should be established to maximize benefi ts  from IT investments to best serve the business needs. Effectiveness of IT investments should be  monitored on an ongoing basis. Business process automation should aim at data capture at  source in order to reduce transaction time, enable built-in process controls, enables audit trail,  and provide appropriate and reliable information for decision support. Seamless  business process integration accelerates transactions and optimizes sharing of information  across business processes.

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