The Wokha District Administration‘s innovative Wokha SAATHI (Smart AI-based Assistant for Timely Help & Interface) WhatsApp Chatbot has been honoured with the prestigious Gold Award in the National Awards for e-Governance Scheme 2023-2024. The accolade was presented during the 27th National Conference on e-Governance, held in Mumbai, Maharashtra, on 3rd September 2024, by Devendra Fadnavis, Deputy Chief Minister of Maharashtra.

This award marks a big achievement for Nagaland. It is the first initiative from the state to receive a Gold Award for its outstanding contribution to e-government. It highlights the state’s commitment to harnessing technology to enhance governance and improve public service delivery.

The award and certificate were received by Ajit Kumar Ranjan, IAS, former DC; Rohit Singh, IAS, former ADC of Bhandari; and Anuranjan Singh, Mahatma Gandhi National Fellow (MGNF), on behalf of the Wokha District Administration. The Wokha SAATHI WhatsApp Chatbot integrates over 40 services, providing a user-friendly, AI-driven interface for residents. It enhances citizen engagement, ensures timely assistance, and enables proactive Information Education Campaigns (IEC) through continuous two-way communication between the government and citizens.

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