Interview

Uttar Pradesh Taking Government Services to Citizens’ Doorsteps

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Rishirendra Kumar

The Government of Uttar Pradesh is making an all out effort to improve the quality of governance through various e-Governance initiatives, with the vision to deliver various government services to the citizens at their doorstep in an efficient and transparent manner, writes Arpit Gupta of Elets New Network (ENN) with inputs from Rishirendra Kumar, Special Secretary, IT & Electronics Department and State Coordinator, Centre for e-Governance, Government of Uttar Pradesh.

Rishirendra KumarCommitted to deliver government services to the citizens at their doorstep in an efficient and transparent manner, the Government of Uttar Pradesh has undertaken various steps both on the policy as well as execution fronts through various e-governance initiatives. Besides successfully implementing the various Central Government flagship schemes, the state government has also conceptualised and launched a number of flagship schemes spanning various areas. Various projects, such as the State Wide Area Network (SWAN), State Data Centre (SDC), Common Service Centre (CSC), State Portal and various mission mode projects such as e-District, CCTNS (Police), etc, are being implemented in the state. These initiatives have ensured making the administration quick, responsive, transparent, hassle-free and accessible to all while reducing the inefficiencies and costs. Some of these initiatives are as follows:

Common Service Centre (CSC)

  • Common Service Centres are the front end IT-enabled kiosk located in the urban as well as in rural areas up to Gram Panchayat level for delivering online services to the common people, i.e these centres are face of e-Governance for the citizens of Uttar Pradesh.
  • CSC 2.0 is completely state owned, which was started on January 1, 2016 with eight District Service Providers (DSPs) functioning in all 75 districts of the state.
  • DSPs have been selected through open tender process and MSA is signed between DeGS & DSPs. CSCs are established through DSP under supervision of respective District e-Governance Societies (DeGS).
  • Over 76,000 CSCs are established across the state. The scheme is self reliant and no financial aid/subsidy/ support is provided by the government. The stakeholders are DSP, District e-Governance Society (DeGS), Department and the CeG.

State Wide Roll-Out of E-District

  • Uttar Pradesh is the first State in the country to roll out e-District project in all the 75 districts of the state.
  • Presently, 254 Government to Citizen (G2C) services of 34 departments are operational in 75 districts through the e-District portal.
  • Till date, more than 19.40 crore applications have been processed through e-District and the number of applications, as well as number of services is increasing day by day.
  • Looking at the overwhelming response of the citizens, the state government is in the process to bringing 224 services of 34 departments under Janhit Guarantee Act, UP and integrating them with the e-District portal.

UP-State Wide Area Network (SWAN)

  • UP-SWAN is one of the major core infrastructure project under National e-Governance Plan in which a network of 885 nodes connecting all the blocks, tehsils and districts to the state capital over a 2 Mbps bandwidth.
  • UP-SWAN is one of the major core infrastructure project under National e-Governance Plan in which a network of 885 nodes connecting all the blocks, tehsils and districts to the state capital over a 2 Mbps bandwidth.
  • State Wide Area Network (SWAN) project is being implemented as a core infrastructure project under National e-Governance Plan in Uttar Pradesh.
  • A total of 885 PoPs have been established – One at SHQ (State Head Quarter), 70 at DHQ (Districts Head Quarter), 240 at THQ (Tehsil Head Quarter) and 574 at BHQ (Block Headquarters).
  • Core sites are connected with 34 Mbps bandwidth while all other sites including DHQ, THQ and BHQ are connected over 2 Mbps bandwidth.
  • Since December 2016 BSNL is providing AMC services.
  • In need of better technology and high speed UPDESCO has selected a new system integrator i.e Airtel under SWAN 2.0 and work order was already released to establish the network including DHQ, THQ and BHQ which will be connected with 10 Mbps bandwidth.

UP State Data Centre

  • UPSDC went live on August 6, 2012. SDC is envisaged to establish a robust infrastructure to enable the Government to deliver the services quickly and effectively to its stakeholders.
  • A Tier 3 data centre with ISO 27001 & ISO 20000 certification in line with international best practices and uptime 99.741 percent.
  • 150 services of 45 departments are hosted in UPSDC.
  • It has Dual Internet Service Provider with State of the Art Storage, Backup & Data retention facility.
  • Power backup by 3 High capacity Generators.
  • The capacity of UPSDC has been consumed, as per the increasing demand of departments the enhancement of UPSDC is under process.

Digital Locker, Uttar Pradesh

  • An initiative launched under the Digital India Programme aiming to eliminate usage of physical documents and enable sharing of e-documents.
  • The Beta version of Digital Locker (https://digitallocker.gov.in) has been launched on February 10, 2015.
  • The citizen who has an Aadhaar card can use the e-locker facility by logging in on https://digitallocker.gov.in.
  • Till Date, a total of 7,44,117 Digital lockers have been opened in Uttar Pradesh.
  • The e-District portal (Income, Caste, Domicile, Birth /Death Certificates) of Government of Uttar Pradesh has been integrated with Digital Locker System. A total of eight crore documents are made available on DigiLocker.

UMANG, Uttar Pradesh

  • UMANG (Unified Mobile Application for New-age Governance) is envisaged to make e-governance.
  • It is developed by Ministry of Electronics and Information Technology (MeitY), GoI and National e-Governance Division (NeGD), GoI to drive Mobile Governance in India.
  • It enables users to access all government services through a single mobile interface.
  • Users do not need to install different mobile apps to avail various government services.
  • In first phase, services under e-District portal will be on-boarded on UMANG platform.

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