Wednesday, 29 July 2026 | Asia's First Monthly Magazine on e-Governance · Est. 2005

Western Railway plans biometric system for booking tickets

Mumbai: In a bid to check touts’ interference, the Western Railway has decided to install biometric system for booking tickets at all important stations.

The system is being implemented in Mumbai on a pilot basis, Western Railway Chief Public Relations Officer Sharatchandra Yaan said.

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Loopholes observed will be rectified and then it will be implemented in other stations. “We don’t want touts take advantage of the new system and so have introduced it on a pilot basis. We want to make the biometric system foolproof,” he added.

The system will prevent touts from booking multiple train tickets or multiple tickets in one train. A person will have to give his thumb impression while booking a ticket. Once the person’s identity is registered in the system, he can’t book a ticket from the PRS (passenger reservation system) more than twice a day.


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