Orissa e-Municipality Services
Implementing Agency: Orissa e-Governance Services Limited
This Orissa e-Municipality Services is a centralised integrated application which provides “Single Window” services to citizens on anytime, anywhere basis. The various key modules under this application are: Civic Services Management System; Solid Waste Management; Welfare Schemes Management; Grievance Redressal Management; Revenue Management System; Trade License; Water Connection; Property Tax; Building Permission; Financial Management System; Accounts & Audit; Municipal Management Information System(MMIS).
Asset Management for ULBs; Works Section Management; GIS and GPS based Solid Waste; Vehicle Tracking for the City and GIS integration for Property Tax remain the futuristic objective of the application.
More than 10000 users have been using the application throughout the length and breadth of the state of Orissa. Over 36,900 Birth Registrations, 7339 Death Registrations, 9898 Birth Certificates, 3075 Death Certificates, 2088 Trade Licenses have been issued using this application.
Through the dependable database, a useful revenue model has been explored for ULBs. The digitisation of all data helped in better management of time and resources. SMS alert reduces communication gap between goverment and citizen.
Requirement Gathering turned out to be a major challenge as there was a huge gap between the system oriented architecture and the current practice. Data Migration, Training of the MIS, Change Management from the offline system to the online version and inter-departmental dependencies were some of the challenges faced by the system.
Tulana Karnataka Service Level Benchmarking
Implementing Agency: Municipal Reforms Cell, Directorate of Municipal Administration, Bangalore
Tulana is a web based online tool which enables performance measurement, assists in analysing trends, reflect trends; and also provide quantitative and qualitative information about 49 performance indicators in 7 sectors of municipal governance viz. Water Supply System; Waste Water Management (sewerage and sanitation); Solid Waste Management; Roads, Road side Drains and Street lights; Disease Control; Developments of Parks and Gardens; Finance
It’s a tool for determining the efficacy, cost-effectiveness, timeliness of services and suggests corrective actions to improve performance.
Tulana provides the mechanisms by which the ULB knows if it is achieving its objectives as the online application transforms data into information useful in support of decision making The outputs that can be duly measured. It provides a monitoring mechanism that produces information on the output that is accurate, timely, relevant & complete. The comparison mechanism compares the performance against a set of targets.
Tulana attempts to integrate the decision maker, the data base, and the quantitative implementation models being used for service delivery at ULB . It’s a web based application which has the facility to capture the data online from all 213 ULBs. For the 1st time ULBs are ranked based on their performance. Automated ranking generation based on indicator results is yet another application. Every sector and indicator within has been assigned with fixed weightages based on the priorities and importance.