The Malta Environment and Planning Authority (MEPA) launched an an e-government initiative that will improve transparency and public participation in the country.
The “e-applications” system, which can be accessed at www.mepa.gov.mt, allows clients to view application details, submit and pay for applications online and send or receive correspondence digitally. The “e-applications” system also translates into savings in terms of time and resources. The system is impacting the authority in different ways, particularly in terms of cost-efficiency, and through the reduction of paper-use and mail services. The reconciliation of fees received for applications has been drastically improved and human resources have therefore been redeployed more efficiently. In order to access the system, users requires an e-ID for security reasons. The system also offers different levels of accessibility and coverage. Applicants can have an online detailed status of their application and can opt to receive electronic communications, reducing waiting times, while architects have the full range of services at their disposal.
