The city of Selma, California has launched a new feature, called “Citizens' Requests”, which will allow residents and businesses to contact city officials with any concerns or issues they have.
On the left side of the site www.cityofselma.com, visitors can directly go to Selma's E-Government Services Web site, where they can either click on Community Calendar to see what's going on in the city, or Action Line to make suggestions, and request information or services. The site can also be accessed directly at www.egovlink.com/selma. The link of e-Gov is hosting the website, which is already used by over 40 communities in 20 different states. It supports more than one million residents and businesses. Each of the eight main categories listed on the site has a sub-group of more specific items, so that citizens can easily choose the subject. Visitors who register on the site, will be able to track their service request. A ticket number is assigned to each new request. Using this number, the submitter can check back on the website to view the status of their request. The website works in 170 different languages, including 49 English-to-Spanish translations, as well as translations to Russian, Dutch, Korean, simplified Chinese, Japanese, German and Portuguese.