August 2005

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Lokwani: Innovative way to implement e-Governance
Sitapur in State Uttar Pradesh is a backward district with mostly illiterate villagers and poor infrastructure. e-Governance and service delivery through ICT is like a dream in this district, which has been successfully achieved by District Administration and National Informatics Centre.


The project “Lokwani” (www.sitapur.nic.in/Lokwani) running since end of 2004, began with the objectives of reducing time and cost of people visiting District headquarters for various information, extending the benefits of ICT to farmers, unemployed youth, etc. It is a single window system based on entrepreneurship model. Government charges a nominal fee for giving the license to the entrepreneur to run a kiosk centre and provides him a user name and password to access the government services. He then provides these services to the citizens for a small fee. The project is a win-win situation for all – the government, the entrepreneur and citizens. Of all the services, complaint registration has been found to be most useful and successful. More than 25,000 complaints have been registered within 7 months. 80% complaints were disposed successfully. This has not only benefited the citizens but has also compelled the administration to become more efficient.

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