Andhra Pradesh Chief Minister Chandrababu Naidu has urged all state departments to harness technology for more efficient governance, emphasising real-time information sharing and interdepartmental integration. In a high-level review meeting with officials from the Chief Minister’s Office (CMO) and other departments, he stressed the importance of using the Real Time Governance Society (RTGS) as a central hub to monitor departmental activities collectively.
The Chief Minister highlighted that real-time data integration should be prioritised, with the goal of providing seamless public services through platforms like WhatsApp. He directed officials to design a system where essential certificates, such as caste and income certificates, could be issued via WhatsApp. He added that public grievances should also be addressed swiftly using advanced technologies like Artificial Intelligence (AI) and deep tech.
Naidu also emphasised the role of RTGS in evaluating complaint resolutions and measuring public satisfaction. He suggested incorporating visuals from drones, CCTV cameras, satellites, and Internet of Things (IoT) devices into the system for enhanced monitoring. Highlighting a recent example, he mentioned how Ganja plantations identified through Google Maps were confirmed using drones, urging officials to adopt similar approaches for monitoring crop pests and alerting farmers in real time. He also proposed deploying drones to analyze highway road accidents and address underlying causes.
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During the meeting, officials informed Naidu that the state’s grain procurement process had received positive feedback from over 90% of farmers surveyed via the Interactive Voice Response System (IVRS). Farmers expressed satisfaction with prices, transportation facilities, gunny bag availability, and timely payments. Naidu noted that such feedback should guide further service improvements.
Stressing the importance of continuous technological integration, Naidu called for leveraging tools like drones not only for agricultural purposes but also to enhance road safety and streamline government services. By combining real-time data collection with AI-driven solutions, Andhra Pradesh aims to create a robust, tech-enabled governance model to meet the needs of its citizens efficiently.
