Dr K Shivaji
Principal Secretary,  Industries, Energy, Government of Maharashtra

What e-Governance initiatives have been taken by your Department?

The MIDC aims to digitise all its business processes to make its modus operandi more systematic, channelised, centralised and transparent. The concept of ‘Digital MIDC’ has been realised through Enterprise Resource Planning (ERP) implementation.
The ERP implementation was undertaken in 2010. Digital MIDC is being implemented in four stages:

•    Development of online portal and various web services for MIDC such as Single Window Clearance System (SWC) for existing and prospective customers. It was launched in April, 2010.
•    Software/ applications for Land Acquisition, General Administration, Legal, and Town Planning services, Environment for MIDC’s internal users
•    Software/ applications for Integrated File Management System (IFMS), Pre-Tendering, Post Tendering for MIDC’s internal users, E- tendering for MIDC’s vendors/contractors
•    Software/ applications for Water Billing, for MIDC’s customers. The customer will receive water bill by email and he may pay it online.

What is Maha e-biz initiative?

In order to make the state more investor friendly, the Maha e-biz programme was launched. Customers will be served through this digital window by all departments of Govt. of Maharashtra related to industries. The Single Window Clearance portal was initiated under this scheme, with the major objective of providing ‘One stop services for entrepreneurs’.

How can policy enable usage of technology for citizen-centric services?

In order to ensure implementation of the above mentioned initiatives and interoperability of each of these and establish an integrated environment for delivering seamless Government to Citizen (G2C), Government to Business (G2B) and Government to Government (G2G) services in a cost effective manner, the e-Governance policy has been prepared. This policy puts a framework in place for development and implementation of e-Governance systems and applications in the state. Each department including the industries has prepared a list of citizen services for e-enablement of services in a time-bound manner. The e-enablement of services shall include information availability, submission of online forms, online processing and payments, online verification, online status tracking and online availability of services.

How can technology benefit remote villages?

To further augment the use of technology and SWC features and make it more unique, noteworthy and customer friendly, MIDC will incorporate these new features in near future:

Barcode tracking services will provide a unique identification number to each application. This feature will facilitate the separation and indexing of documents that have been imaged in batch scanning applications. The feature will increase the visibility and management of the SWC process. Backend processing platform through ERP- MIDC aims to make its backend processes digital which will pave the way for the standard, real-time exchange of business documents and will streamline the processes of MIDC.

Increasing the SWC outreach, MIDC plans to link the services of Labour dept. and MSEB dept. directly to its online SWC portal Fire services in Non-MIDC area – As of now, MIDC provides services for approvals and clearances for MIDC areas only. The organisation plans to gradually incorporate fire services for Non-MIDC areas also.


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