The New Mantra for e-Governance : Shankar Aggarwal, Department of Information Technology, India

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National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) and 8 components was approved on May 18, 2006. The plan has covered quite a journey so far in making government services accessible to the common man in his locality, through common service delivery outlets for ensuring efficiency, transparency and reliability of such services at affordable costs. This section covers the current status of the various programmes under NeGP umbrella.

“Education and Health are the new mantras for e-Governance in India”, says Shankar Aggarwal, Joint Secretary, Department of Information Technology, Government of India in a conversation with Ravi Gupta, Editor – in – Chief, egov

If we look at the last 20 years, Information and Communication Technologies have evolved and developed but in terms of e-Governance we have only a few success stories such as the Indian Railways System and a few others. Does this imply an imbalanced development of e-Governance services? Your Comments.

We have to accept the fact that India is a developing nation faced with various socio-economic problems. Inspite of all these drawbacks, we have been able to come this far quite satisfactorily. Today, India is globally recognised as an Information Technology (IT) expert. However, many benefits of IT has not percolated to the rural poor. Now we are moving into that direction of providing services to the rural poor.

Today, land records in all the states are being computerised and a person can get all the details within a day by paying a nominal fee. In the past this process used to take many months for getting such details and the person was always at the mercy of the local records keeping agents such as the Patwaris. Today, one can easily access these records from a e-Kiosk.

e-Governance has been implemented in various states and departments across India. What in your opinion has been the story so far?

e-Governance is providing government services to the common man in their local areas and in a very cost-efficient manner. Having said that, the question arises about how to provide these services? For this to happen, we need to put the infrastructure in place. There are two kinds of infrastructure

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