One of the biggest benefit that Bihar is receiving through its setting up of statewide area network (SWAN) and secretariat local area network (SecLAN) is the use of VoIP (voice over internet protocol). VoIP phones have allowed free of cost phone connectivity among different government offices. Offices of ministers, departmental secretaries and other senior officials in the state capital have been fitted with VoIP phones. Offices of district magistrates too have been provided these phones. Moreover, VoIP phones cannot be tapped giving total privacy to the users.
A dedicated helpline has also been set up as most of the existing users are not used to VoIP phones. Beltron is the nodal agency of the state government for implementing the e-governance project in Bihar under which SWAN and SecLAN have been set up. A data centre has also been set up in Patna where data generated from all offices across the state are stored.