e-Governance

India: HCL provides technology to make Delhi Police Hi-Tech

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Soon Delhi Police will start automating its information. HCL Infosystems has provided technology to Delhi police force to access automated information helping the police to reach crime scene immediately. Recently, Union Home Minister, Shivraj Patil inaugurated the new Central Police Control Room at PHQ, Delhi.

The control room consists of the state of art multimedia contact centre. The modern Control Room can also track all PCR vans fitted with GPS devices and coordinate their movement to help public. HCL modernized the police control room through ICT. After studying all the requirements of the law and order enforcing agencies in major metros, HCL found that they receive a large number of calls related to information, complaints, distress, VIP movements, etc., which are handled manually. HCL realized that to improve the communication link between the callers and the police force, it would need to set up an automated solution. The Dial 100 solution contains Calling Line Identification (CLI) and Direct Inward Dialing (DID) to help in identification and routing. It also provides connectivity to mobile PCR vans through two-way radios/GPRS. The Dial 100 solution automated the existing police control rooms. It helped in round-the-clock availability, proper dissemination of information, immediate responses to calls, online links with emergency services and, in turn, increased the efficiency of the organization. The police department has a 'police control room' (PCR) to monitor the activities associated with law and order. The solutions have been successfully rolled out in 22 cities across India; this includes metros like Chennai, Bangalore and Hyderabad.

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