egov Awards 2010:eHEALTH

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Government Policy

Health Services Management System

Department of Medical Health & Family Welfare, Rajasthan


  • Ensure better health for women
  • Minimise maternal mortality, neo natal mortality and trace areas with decreasing sex ratio at birth
  • Monitor health care institutions

The Pregnancy, Child Tracking & Health Services Management System is a web-based online system developed by National Informatics Centre (NIC) Rajasthan for Medical, Health & Family Welfare Department, Government of Rajasthan, for improving its services right upto the grass root level (health sub-centre). The system is extremely useful in ensuring better health for women, minimising maternal mortality, neo natal mortality and in tracing areas with decreasing sex ratio at birth. It is also useful in monitoring functioning of all health institutions across the state numbering more than 13, 000. The Pregnancy, Child Tracking & Health Services Management System is targeted towards improving health services right upto the lowest level health institution in the state viz; Health Subcentre at village level. The system makes it possible to monitor all institutions with online details of individual beneficiary getting services from them. The users are located at state, district, sub district level. Monitoring of individual case through the system ensures that health services are provided to every woman who has registered for ANC at any centre or other government institution across the state. Monthly requirement of vaccine dosages is automatically prepared by the system for each of the health institution. Thus it is also an effective tool for monitoring service delivery by every health institution. In addition, hospital activity indicators provide information about IPD, OPD, investigations, etc. which are useful in assessing service delivery.


  • Improved health services
  • Better health surveillance
  • Reduction in maternal mortality
  • Reduction in child mortality
  • Improved child health because of better monitoring of vaccination programme

HEALTHCARE Management Information System

Medical Education and Drugs Department, Maharashtra


  • Create unique health ID for patients visiting state government run hospitals
  • Reduce patient waiting time for registration and consultation
  • Bring in transparency through a more accountable system

The Government of Maharashtra (GoM) realised the challenges of dealing with providing healthcare services to a huge population and decided to use ICT as a tool to enhance their ability to deal with this complex delivery model. Through the HMIS project, the GoM outsourced the entire patient registration and front office management of OP/IP and casualty services with an objective of reducing patient waiting time and bringing more professionalism and better patient experience when they approach government hospitals. GoM brought out a very pragmatic model of “Outsourced Service Delivery” on a monthly payable basis for seven years, wherein the government absolved themselves of making huge upfront investments thus making the project more affordable. The contract was awarded to Hewlett- Packard India Sales Pvt. Ltd through a competitive bid process to computerise the operations of 14 government medical colleges and 19 teaching hospitals in Maharashtra by implementation of HMIS for the purpose of education, training, research, patient care and related activities. The project targets the population that is dependent on government hospitals at large, doctors, nurses and paramedics who are key players in the delivery of care, diagnostic services providers, medical and nursing students and medical researchers.


  • Unique health ID issued to approximately 25 lakh patients
  • Automatic generation of cash collection and inventory reports
  • Faster dispensation of drugs to the patient at pharmacy through online prescriptions with less medication errors

SAVE the Baby Girl

Implementing Agency
Kohlapur District Administration (Maharashtra)


  • To control female foeticides
  • Have a monitoring solution for sonograhy centres having machines working on ultrasound technologies

The gender composition in India has worsened over a period of time. With the sex-ratio alarmingly decreasing amongst children in the age group of 0-6 there is a real threat of greater gender imbalance and unhealthy adult sex ratio in the society. To tackle the problem head on, the Kolhapur District Collector initiated an ICT-led innovative solution to the problem, as a web portal “Save the Baby Girl” and “Silent Observer (SiOB)” in the second phase. All sonography centres in the district are made online and submit the report of all sonography tests online to monitor their activities and are being fitted with SiOB. Kolhapur District, Maharashtra has a ratio of 839 females per 1,000 males and it is one of the lowest in the state. Keeping it in mind, the balance could only be brought to the lower age-group of children 0-6 years through any possible initiative. Foreseeing this, the administration decided to target the age-group of 0-6 years for Census 2011 and for 7-14 years for the census 2021, for a balanced and healthy sex-ratio. The girls have been aborted because of various reasons as male dominance in Indian culture, traditional rituals, financial dependency and dowry.


  • Fall in the MTP ratio (specially female)
  • High delivery rates of females
  • Proper reporting on daily basis by all the centres

TripuraVision Centre Project

ILFS ETS for Government of Tripura


  • To take preventive and primary eye care services to remote locations
  • Measuring the quality and effectiveness of the service offered at various eye care centres

The tele-ophthalmology project is initiated for the ophthalmology department, Department of Health and Family Welfare, Government of Tripura. It is aimed at offering primary and preventive eye care services to rural citizens of Tripura by adopting advances in medical sciences, bio-medical engineering and its convergence with Information and Communication Technology. Poised with the challenges of inadequate medical facilities and limited eye care specialists in the rural areas, this initiative has overcome all geographical, economic, social barriers earlier faced by the rural citizens and helped them in obtaining quality eye care services from Vision Centres located at their doorsteps. The Vision Centre is a comprehensive model for providing eye care in a decentralised manner located at the 35 block offices of the state. All patients visiting the vision centre are completely examined by the ophthalmic assistant and the medical record is uploaded electronically for doctor’s live tele-consultation from the IGM base Hospital in Agartala. Audio/video conferencing tools seamlessly integrate with the medical information system in facilitating the quality consultation process. The medical/glass prescription, and any further follow-ups required are scheduled live from the Base Hospital and the directions are given to the patient in the Vision Centre.


  • Contributed in saving the vision of rural citizens in terms of avoiding needless blindness
  • Enhanced the capacity of prevalent eye care system of Tripura by structurally integrating primary, secondary and tertiary care


Civil Society

MIS for Safe Motherhood and Child Survival

Deepak Foundation


  • Monitor health service delivery to pregnant and nursing women and their newborns
  • Monitor activities of grassroots health functionaries related to maternal and child health
  • Share health indicators with all stakeholders

The Safe Motherhood and Child Survival (SMCS) project is the core project of Deepak Foundation undertaken since 2004 in partnership with the Department of Health and Family Welfare, Government of Gujarat, with the broad objective of reducing the maternal and infant mortality rate in the District. The project goals are in line with the Millennium Development Goals (1990-2015), National Population Policy (2000), National Rural Health Mission (2005-2012) and the Gujarat Population Policy (2002) goals. The project aims to reduce maternal mortality ratio to less than 100 per 100,000 live births and reduce infant mortality rate to less than 30 per 1000 live births. The core activities are formation and strengthening of Village Health and Sanitation Committees (VHSCs), behavior change communication (BCC) through training of village volunteers i.e. Accredited Social Health Activists (ASHAs) and Trained Traditional Birth Attendants (TTBAs), setting up of emergency transport network at block level and two Mobile Health Units in difficult tribal belts, establishment of Comprehensive Emergency Obstetric and Newborn Care (CEmONC) unit linked to a Community Health Centre covering 9 lakh tribal population and setting up of Help Desk at district level receiving referral cases from peripheral areas. Tracking of individual pregnant woman beneficiary through a specially created web enabled Computerised Management Information System (CMIS) is an initiative within the larger SMCS project.


  • Compilation of over 219,852 pregnant and nursing women data till May 2010
  • Timely referrals of high risk women and children
  • Better coordination among mother and child healthcare functionaries

DRSMS and Health Information Portal



  • To provide contact details of nearest health facility centres or institutions through SMS

Dr SMS service, the first-of-its-kind in India, provides contact details of nearest health facility centres or institution through SMS in the needed hours. The project was inaugurated by Sri V S Achuthanandan, Hon’ble Chief Minister of Kerala in Kozhikode district. During emergencies, timely attention is more important than specialised attention given late and Dr. SMS helps to find the nearest place where such facilities are available. The facility is available round the clock. The Dr. SMS service for medical information can be received by typing the health pin code facility (for example health 673004 heart) and sending it to a particular number. The reply SMS will have the name of the nearest hospital with heart diseases. If a Health Hospital name SMS is sent, the reply will have hospital number along with the facilities available. To check whether a particular specialty is available then a Health Hospital Name Facility SMS should be sent. The public can get the service through sending an SMS in the above format to 537252 anywhere from Kerala. As mobile penetration is high, this service can be made available in every nook and corner of the state. Data collection has been taken up the District Medical Officer of Khozikode district. The details of the various hospitals and its facilities are captured in the system.


  • Citizens are able to get the SMS service about the nearest hospital facility and other details
  • Details of doctors working in various specialties can be recorded

HEALTH Risk Assessment Index of India

MakeMe Healthy & Disease Management Association of India


  • To conduct holistic health risk assessment with the use of technology
  • Focus on preventive healthcareglance

Make Me Healthy is a pioneering and unique venture in India in the field of Lifestyle Health & Chronic Disease Management and is taking Preventive Healthcare to the doorsteps of the people using Tele-Health Technologies. Make Me Healthy conducts lifestyle health risk assessments for the individuals in the comfort of their home or office, in just 15 minutes. All that an individual needs to do is make a call or send an SMS to book an appointment. The assessment comprises of collection of family and personal health history, information about social habits and biometric screening comprising of: random blood sugar and HbA1C, ECG, spirometry (PFT), total cholesterol, triglycerides, blood pressure, pulse oximetry and body composition. All of these tests are conducted using state-of-the-art US FDA and CE approved Bluetooth enabled devices. The data is transferred from the devices to a laptop/PDA using Bluetooth and from there to the Central Monitoring Station (CMS) using GPRS/3G. A team of doctors at the CMS examines the collected information and correlate them with the test values to create a final assessment report. The assessment report provides a comprehensive parameterised and overall risk rating along with detailed information on chronic diseases, ways to prevent and delay their onset along with doctors’ recommendations, customised diet charts and fitness regimes.


  • Two thousand assessments conducted in the pilot phase
  • Selected by DMAI as its exclusive partner to conduct their Health Risk Assessment Index survey for the next two years

ICT Enabled Dianostic


eMedLabs IPM

Institute of Preventive Medicine


  • Provide laboratory services in diagnosis of diseases through pathology, microbiology and biochemistry
  • Provide facilities in diagnostic units in all medical laboratory tests
  • Meet the problems of the target group for the various services

The Institute of Preventive Medicine, Public Health Laboratories and Food (Health) Administration is a multi-faceted department with multifarious activities and functions in the process of achieving preventive health care. The project was started to solve the problems by harnessing the state-of-the-art ICT where the quality of the investigations and the reports used to be poor and complaints used to occur everyday from the citizens visiting the public health labs, the long queuing time to get the vaccination done for the international travellers, recurring complaints and problems on several issues related to infectious diseases, to ensure timely reporting of the investigation reports especially in the case of diseases such as Human Influenza A-H1N1, to solve the problem of delays in reporting, to treat the doctors irrespective of their location in the state, and to have a cue of blood availability status where if known before hand, then timely decisions can be taken especially during the golden hours.


  • In diagnostics nearly 2 lakh tests, every year since 2007, with an average of 600 tests per day

FromCustomer Satisfaction to Customer Delight

Dr Lal PathLabs


  • Provide customer delight, one stop shop for all queries
  • Serve the target group of people who cannot visit the lab personally

Set up effectively last year (2009-10) on 1st April, 2009, the Programme/Project idea was conceived two years back and was implemented fully (phase one) in 2009-10 last year. The idea was to provide a ‘One Call Does It All’ kind of a model wherein all home collection customer enquiries, queries, etc can be received and personalised attention given for execution of actual service at customers’ home and workplace in a hygienic, fast and safe manner. This facility was initialised at Janak Puri where a state of the art communication and knowledge hub was set-up – first of it’s kind in the country in diagnostics domain for customer delight. This hub was an amalgamation of latest technology, communication know-how, innovative systems and superior integration of the diagnostic labs across Delhi/NCR and a team of best customer service professionals adapt with medical knowledge at the same time. Based on the customers’ feedback few years back- it was felt that there is a need for home collection of samples especially in a busy city like Delhi and NCR. Information on tests, fasting requirements, scheduling of actual home collection service, getting test reports, etc could thereby be handled from this customer care number in a personalised manner from the comfort of one’s home.


  • Customers can be followed up regularly for feedback
  • The initiative has received an overwhelming response from the customers


Teleradiology Solutions


  • Use technology to send high quality diagnostic reports to hospitals across the world
  • Provides Teleradiology services to hospitals around the globe
  • Emergency reports are provided within 30 minutes to locations diametrically across the globe

Teleradiology Solutions, India’s first Teleradiology program, was founded in 2002 by two Yale trained physicians. The project was initially set up to provide hospitals in the United States with night shift radiology solutions. However the organisation has grown rapidly and now provides teleradiology services to hospitals globally in Singapore, Puerto Rico, Croatia, Georgia, Denmark, Netherlands and remote parts of India. Within India, the organisation, through the Telerad Foundation, provides reporting services free of charge to hospitals in remote parts of the country. Teleradiology Solutions (US) was the first Indian health care organisation to be accredited by the US Joint Commission of Accreditation of Healthcare Organisations (JCAHO). It is also the first organisation outside Singapore to be accredited by the Ministry of Health, Singapore and provides teleradiology services to 11 medical centers in Singapore under the National Health care group. It has used the domain expertise involved in providing diagnostic services using ICT that it has gained via working for the world and is now using this within India to help increase the reach of diagnostics to patients all over the country.


  • A success story spanning over three years of covering remote hospitals and providing high quality low cost reports
  • Creating a reading centre of excellence with over 40 radiologists at the Teleradiology Solutions headquarters


Health Insurance

RAJIV Aarogyasri Community Health Insurance Scheme

Aarogyasri Health Care Trust


  • Improve access of BPL families to quality medical care for treatment of identified diseases
  • Assist BPL families for their catastrophic health needs without compromising the importance of existing healthcare delivery system of the government

The scheme is an innovative and non-conventional health insurance scheme in PPP mode and many following features, making it a unique. Aarogyasri is a non-conventional health insurance scheme that runs as an independent trust with Hon’ble Chief Minister as Chairman to oversee the implementation and act as the regulator of the scheme. Through this scheme, the Government is able to provide insurance coverage of up to Rs 2 lakhs per year on a family floater basis for 2.03 crore families at a cost of only Rs 400/- per family per year. This could be achieved by the Government without cutting in to other provisions in the budget for healthcare. Further the huge disease and patient load could be substantially managed with the implementation model. Every day, atleast 8000 patients are screened in health camps and PHC’s, around 4000 patients get registered in network hospitals, around 2500 patients are treated as outpatients and 1500 patients get inpatient treatment. The scheme is also bringing in quality medical infrastructure and expertise in to the state. Several new hospitals have come up at the district and sub district levels. Presently on any given day a minimum of 13000 beds are occupied by Aarogyasri beneficiaries across the state. The software used in Aarogyasri has been designed by Tata Consultancy Services. While Aarogyasri Trust provided the domain knowledge, TCS provided the technical design and developed the solution accordingly.


  • The BPL population receives treatment for most types of serious illness without facing a catastrophic financial burden

CHIEFMinister Kalaignar Insurance Scheme

Tamil Nadu Health Systems Society


  • Provide quality and free healthcare for the economically weaker sections and the downtrodden

In its quest towards a healthy society, the Tamil Nadu Government has launched the Chief Minister Kalaignar Insurance scheme for life saving treatments on July 23rd, 2009 for providing quality and free healthcare for the economically weaker sections and the downtrodden. The eligibility criteria are carefully determined so as to benefit the needy and the deserving lot. This has been possible by roping in selected private hospitals apart from the Government medical colleges and District hospitals in the state. More than 600 surgical procedures and treatments identified by senior medical/surgical consultants are covered under the project. For efficient administration and management of this scheme, advanced IT elements have been used. Usage of Biometric cards has helped in getting malpractice-free, unique identity cards for the beneficiaries contributing in its own meagre way towards being a eco-friendly process, as it has dispensed away the use of paper forms. Using the Video Conferencing facility has facilitated close and effective communication between the central e-Governance teams and the remote teams. The scheme is targeted to cover the poorest of the poor/ low income/ unorganised groups. Beneficiaries of this scheme would cover the families of the 27 welfare boards as well as families earning less than Rs.72,000/- per annum. With the currently fixed eligibility criteria, more than 1.3 crore families will get to benefit from this philanthropic project.


  • Launched across the entire state in one shot
  • Improvement in the mortality rate and the good number of beneficiaries from the less populated and remote district

MUKHYAMantri Jeevan Raksha Kosh

Department of Medical, Health and Family Welfare, Rajasthan


  • Provide free and better health services to those who cannot afford medical expenditure

Mukhya Mantri’s Jeevan Raksha Kosh (MM-JRK) is an insurance scheme initiated in Rajasthan for the poor population. The Hospital Management System for Mukha Mantri Jeevan Raksha Kosh is a web based on-line application, intended to facilitate free medical treatment to poor patients in any Government health facility at state, district or sub district level. The system extends right up to the Community Health Centres (CHC). The system is developed by National Informatics Centre (NIC), Rajasthan and is part of HEALING which is a comprehensive e-Governance tool of the department. The system is intended to cater to a target population of more than one crore. System is operational for about 500 health institutes, which includes 6 Medical College Hospitals, 33 District Hospitals, 11 Sub division Hospitals, 7 Satellite Hospitals and 388 Community Health centres (CHC). Currently data is reported from 400 locations and records of more than 30 lakh patients are available online. Software provides appropriate interfaces for online verification of patient category (BPL / Astha / HIV-AIDS / State BPL / Old Age pensioner/ Widow Pensioner / Handicapped pensioner) from their respective data bases.


  • Has interfaces for more than 500 different locations spread across the state
  • System is operational for about 500 health institutes

Privat Sector

USBPowered 3Lead ECG monitor



  • Offer low cost and effective cardiac diagnostics
  • Enable portability to improve reach to remotest parts in the country

Infotech’s medical team has conceived, designed and developed world’s first USB powered three lead compact ECG monitor to offer a low cost and effective cardiac diagnostics. The system works with the power supplied by the USB port. The USB-based ECG monitoring system resembles a pen-drive. The main features of this system are three- lead ECG Monitoring and Heart Rate Measurement. Plug-in this module into one of the PC’s USB ports and run the application software on the PC to monitor the ECG of an individual. The other end of this device is provided by the ECG leads which needs to be attached to the patient for whom ECG is to be monitored. The ECG data can also be transmitted to an expert in the cardiology room using ZigBee in case of emergency. Remote Monitoring of ECG can be done on any PC with minimal hardware. It requires no cable spaghetti in intensive care units or improved clinical workflow low power (from USB). It is quite user friendly and is affordable. Being the smallest functional ECG monitor, Infotech USB- ECG can become the most important tool in the doctor’s kit. Lead selection ECG analysis is done for arrhythmia detection with interface option with MATLAB /LabVIEW or similar packages.


  • Miniaturisation, portability and better clinical workflow solutions
  • Low power consumption


HelloDoctor24x7 Healthcare


  • Streamline healthcare information
  • Enable people to access healthcare services seamlessly anytime, anywhere

HelloDoctor24x7 was conceived to provide round-the-clock medical and healthcare information to the public over phone as a primary medium coupled with SMS, email and fax as the secondary medium. Based on the premise of streamlining healthcare information over mobile phones, a group of medicos and technocrats sat down to implement an ICT enabled infrastructure where these services can be rendered to the public. Originally the brainchild of two medicos, the programme has been operational in Orissa with its service delivery centers based in Bhubaneswar. HelloDoctor24x7 DataCentre keeps accurate and up-to-date healthcare information and uses a range of software tools, both developed in-house and open sourced, to streamline the overall process while providing the information at the least possible time. With a futuristic vision, HelloDoctor24x7 aims at providing these services while improving the process. Currently its range of services include Medical and consultant directory, blood donors availability nearest to your hospital, Online appointment fixing, online counseling, Doctors on call, EHR coupled with in-house PRM (patient relationship management, a customised CRM) to keep track of patients case history and development, telephonic triage service.


  • Easy access to information about consultants, their availability, fees, facilities available in different hospitals


Medical Education and Drugs Department, Maharashtra & HP India


  • Create unique health ID for the patients visiting state Government run hospitals which will be used as permanent MRD number for the patient
  • Reduce the waiting time for patients by making all patient data available

The Government of Maharashtra realised the challenges of dealing with providing healthcare services to a huge population and decided to use ICT as a tool to enhance their ability to deal with this complex delivery model. Through this project, the GoM also outsourced the entire patient registration and front office management of OP/IP and casualty services with an objective of reducing patient waiting time and bringing more professionalism and better patient experience when they approach these government hospitals.

Taking the lead on the healthcare in PPP mode, the state government has adopted the model of “Outsourced Service Delivery” on a monthly payable basis for seven years, with no upfront investment being made by Maharashtra. The deferred payment model has made the project more affordable. The contract was awarded to Hewlett-Packard India through a competitive bid process to computerise the operations of 14 Government Medical Colleges and 19 teaching hospitals in Maharashtra by implementation an HMIS for the purpose of education, training, research, patient care and related activities. The project enables the state government to create unique health ID for the patients visiting state Government run hospitals which will be used as permanent MRD number for the patient


  • Over 25 lakh patients issued unique health ID card across four hospitals that have gone live since October 18, 2008
  • Computerised in-patient admission done for approximately 2.10 lakh patients


ICT Enabled Hospital

COMPUTERISATION of Wellness Centres

Central Governement Health Scheme (CGHS)


  • Make CGHS services more patient friendly
  • Introduce innovative services like
  • Beneficiaries could be permitted to draw medicines from any where
  • Credit facility to beneficiaries for treatment taken under emergency in another city

The CGHS in India provides a comprehensive health care for central government employees and their family members, pensioners and their dependant family members, Members of Parliament, ex-MPs, and judges of the Supreme Court of India. The Linux and web-based computerisation program rolled out under the scheme has helped connect all CGHS Wellness centres through Internet and central server. The data of beneficiary is accessible from anywhere in India using the beneficiary ID. Earlier each family used to have one family CGHS card number. Now each member of CGHS has a unique ID number, which enables data tracking, medical records including medicines consumed. In Delhi each beneficiary is provided with Individual Plastic Card bearing unique ID with GS1 pre fixed bar code. This makes availing CGHS facility user friendly. Bar code scanner can also be used to identify beneficiary making services more user friendly and accountable. CGHS supplies medicines by Central procurement. These medicines are procured locally through authorised local chemist attached to dispensary. Manual preparation of these local indents used to take many hours and chemists often used to supply after 3-4 days from the date of prescription causing inconvenience to beneficiaries because of delay and repeated trips. After computerisation, the local purchase indent is automatically prepared (when the medicine is not available at dispensary) as the doctors start making prescriptions.


  • Faster registration of patients
  • Updation of patients’ medical records
  • Better coordination in advise for investigation of various pathological tests
  • Improvement in medicine distribution mechanism

HIS for Hospitals in Malaysia

IT Department, Ministry of Health, Malaysia


  • Provide solution that is scalable and can be deployed to any size of hospital, ranging from 100 beds to 800+ beds
  • Provide solutions that is modular and yet fully integrated
  • Possess excellent product R&D team

Malaysia’s Health Vision 2020 is to deliver affordable healthcare services to all its citizens through the use of modern, IT enabled, state of the art healthcare facilities created across the nation. In line with this Vision, Malaysia have constructed a number of healthcare facilities across the nation that will be IT enabled and will contain modern, state of the art healthcare equipments and modalities. The Ministry of Health, Malaysia has decided to automate all their hospitals in a phased manner. As part of phase-1, 13 hospitals are being computerised with different levels of automation. The different levels are BHIS, IHIS and THIS. The a Hospital Information System (HIS) is an attempt to provide a mechanism for the sharing of information between all the functional units of a hospital using modern information technology. Patient information will be made available on line accessible for authorised care providers at point of care in order to provide a seamless contiuum of care to the patients. Under the 7th Malaysian Plan (7MP), Economic Planning Unit (EPU) has approved the implementation of HIS in 13 hospitals which were then called Package.


  • All MOH Hospital Department are linked to the same online record
  • The entering and accessing data in the system is quick, simple, and easy

ApolloeHIS Med Mantra

Apollo Hospitals, Hyderabad


  • Develop and deploy next generation HIS covering end-to-end requirements of all the hospitals, diagnostic centres and clinics in Apollo’s network
  • Make the hospitals truly paperless
  • Meet the global standard compliance

Apollo Hospitals, in association with Tata Consultancy Services as technology partner, aimed to create a next generation Hospital Information System (HIS), Med Mantra. The association came into being after a thorough research by Apollo for an appropriate HIS product that could meet the requirements of the network of its hospitals in a truly paperless manner and will be able to embrace innovative technologies like RFID. According to Apollo, there was no single product available in the global market that was matching to its requirements as those products were majorly built for standalone hospitals and as such integrating multiple hospitals was a major challenge.

The project aims to ultimately cover all 43 hospitals in Apollo’s network, as of now that includes 8600+ beds, and all the new beds that are planned to be added to the network. The system will also run 65+ Apollo clinics out of a single centralised deployment. As per Apollo’s expectations, the total user base, after it is completely operational is to touch about 12,500 direct users and about 15,000 indirect users. The project is already operational at four of its hospitals namely Hyderabad main, Secunderabad, Bhubneswar, and Mauritius. Apollo is further targeting to implement the technology in another 23 hospitals by the end of this year.


  • The application was widely appreciated by all functional areas of the hospital
  • Vast improvements in the Turn Around Times
  • Reduction in medical errors

BackBone HIS

Kovai Medical Center and Hospital


  • Working towards a paperless system
  • Initiating and maximising the usage of SMS
  • Bring those transactions directly into the financial system and generate GRNs

Kovai Medical Center and Hospital (KMCH) is a 500-bed Multi-disciplinary Super specialty hospital located in Coimbatore. KMCH has successfully achieved several important milestones while implementing BackBone HIS. KMCH launched a full scale project of introducing a comprehensive HIS roll-out that covered all of its operations. In addition, it decided early that every one of its centres will be automated with a robust HIS. The hospital is equipped with state-of-the art medical equipments and is located on an 20 acres site with 11 operation theatres. KMCH also has specialised clinics like asthma clinic, diabetic clinic, slim clinic, Pain clinic, de-addiction clinic, painless labour clinic, andrology clinic, diet clinic etc and one of the best Emergency-Trauma Care Center network in the region. With the help of BackBone HIS, KMCH has an emergency control room facility, which operates round the clock to coordinate all Trauma Care Centers across KMCH. A very interesting feature offered by the kiosk is a patient self-registration service that speeds up the process for the patient and the hospital staff. The Hospital also has satellite centers located in different parts of Coimbatore and nearby district. Based on the success of the paperless concept, there is also a mechanism to generate purchase orders directly through the system for wholesalers and retailers.


  • Improves patient experience and reduces administrative work
  • Text Messaging in communicating vital information
  • Information kiosk that provides information on several important issues

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