Automated IT Management
[This article was published in the September 2011 issue of the eGov Magazine (http://www.egovonline.net) ]
By Jai Kevin Kumar, Global Solution Advisor,BMCsoftware
Citizen’s Call Centre: Towards Inclusive Governance
[This article was published in the April 2010 issue of the eGov Magazine (http://www.egovonline.net) ]
The Citizen
Document Management System
[This article was published in the November 2009 issue of the eGov Magazine (http://www.egovonline.net) ]
Document Management System (DMS)- for managing documents for electronic publishing- facilitates e-Governance in a big way. Benefits of DMS include reduced paper usage, lower requirement of space for data storage, storage costs, saving of man-hours due to automation of processes, reduction in document retrieval costs, creation of an information repository, savings on courier/dispatch costs across locations and enhanced employee productivity.
Policies And Guidelines For Effective e-Governance
[This article was published in the August 2009 issue of the eGov Magazine (http://www.egovonline.net) ]
The aim of e-Governance is to transform the Government into a knowledge society and make the benefits of information technology available to all citizens.
