Michael Phillips, IRS deputy inspector general for audit said that the customer service efficiency of Ireland’s e-Help desk needs improvement. IRS customer service has lack of quality measures and procedures, insufficient employee training and inadequate customer satisfaction measurement.
The West Bengal (WB), (India) Government is planning to invest INR 60 million in its e-Governance project. Later on, government is planning to implement this project in panchayat level.
The Centre for Development of Advanced Computing (C-DAC), Hyderabad, India has completed the development of a product ‘End System Suraksha Framework’ (EnSAFE).
Gas Authority of India Ltd. (GAIL), India has launched the e-Tendering system as taking its initiative steps in the direction of e-Governance.
Malaysia Government is planning to establish a self contained ICT hub in the state of Johor, Malaysia. The dubbed Multimedia Super Corridor (MSC) Cyberport City would be based in Kulai.
The Stock Holding Corporation of India (SHCIL) has launched a pilot e-Stamping project in Gujarat, India.
Indian Railways is planning to install Wi-Fi services in trains, which will allow passengers to access Internet while traveling.
The Mid and South Bedfordshire have partnered together for content classification system, Semaphore on its branded portal Citizone, a one-stop shop for public services in Bedfordshire, UK.
India is progressing in e-Governance programmes. Recently, Bhoomi Kiosks has launched land record system, which will allow 7 million clients of Karnataka, India to access land records, their rights, tenancy or cultivation. Previously, land record system was manual and paper based system.
