Citizen Consultation Model for e-Government

[This article was published in the June 2006 issue of the eGov Magazine (http://www.egovonline.net) ]

The use of discretion in public administration is generally being regarded as a major obstruction to good governance. Therefore, to bring about good governance from discretionary decision-making in
e-Government, using information technologies help reduce whim, caprice, and arbitrariness in decisions caused by an administrative decision maker.