world
world

[This article was published in the July 2007 issue of the eGov Magazine (http://www.egovonline.net) ]

News

Ireland
Ireland

Michael Phillips, IRS deputy inspector general for audit said that the customer service efficiency of Ireland’s e-Help desk needs improvement. IRS customer service has lack of quality measures and procedures, insufficient employee training and inadequate customer satisfaction measurement.

Paradigm Initiative Nigeria (PIN)
Paradigm Initiative Nigeria (PIN)

[This article was published in the June 2006 issue of the eGov Magazine (http://www.egovonline.net) ]

In 2002, as the WSIS process began and spread its message of an all inclusive Information Society to the ends of the earth, the need for embedding ICTs in local language and content arose.

whatsapp--v1 JOIN US
whatsapp--v1