In a major leap toward digitising public service delivery, the Chandigarh Administration is preparing to launch a comprehensive mobile application that will integrate more than 700 services offered by various departments. The initiative aims to streamline government-citizen interaction by providing a single digital platform for availing essential public services.
At present, residents must navigate a combination of multiple departmental mobile apps and a centralised web portal to access government services. These services include applications for certificates, license renewals, bill payments, and more, spread across various administrative domains. The new mobile app is expected to centralise these offerings, creating a unified digital interface that simplifies user access and enhances efficiency.
The upcoming app will include services provided by departments such as the Deputy Commissioner’s Office, Municipal Corporation, Health Department, Transport Department, Estate Office, E‑Sampark, and the Food and Supplies Department. Users will be able to apply for services, make online payments, check the status of their requests, and download forms or official documents directly through the app.
Additionally, the platform will offer step-by-step procedural guides, service-specific timelines, and video tutorials to help users navigate the application process with ease. For instance, individuals will be able to apply for income, caste, or marriage certificates, renew driving licenses, register births and deaths, and pay electricity and water bills, all from a single interface.
The mobile app is being developed under a centralised national framework that aims to promote digital governance across India. Chandigarh’s adoption of this framework reflects its commitment to aligning with the broader Digital India vision, which prioritises accessibility, transparency, and citizen empowerment through technology.
According to senior officials, the app will not only consolidate services but also reduce bureaucratic bottlenecks and promote faster service delivery. It will inherit the core functionalities of the existing web platform while offering the added convenience of mobile access, catering to the growing demand for on-the-go digital solutions.
In parallel with the launch of the app, the Chandigarh Administration is also working on digitising estate records, a task that has been attempted multiple times in the past. The current effort includes scanning and cataloguing thousands of property files and integrating them into a real-time digital tracking system. Once completed, users will be able to monitor the status of their estate-related applications and the movement of files through a dedicated website and mobile application.
To avoid past setbacks, a structured approach with standard operating procedures has been put in place. The administration expects this digitisation drive to enhance transparency in property management and reduce manual intervention, thereby increasing accountability.
These interconnected initiatives, unified mobile service delivery and digitised property records mark a transformative shift in Chandigarh’s approach to governance. By leveraging technology to bring government services closer to citizens, the administration aims to improve the ease of living, strengthen institutional trust, and set a benchmark for other regions in digital public service innovation.
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