Kerala CM launches mobile app for Kerala Police

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Mobile App

Pinarayi Vijayan, Chief Minister of  Kerala launched the Integrated Official app of Kerala Police – “POL-APP” on June 10. The newly launched mobile app offers 27 citizen services as of yet. These services will be upgraded to 57 services in the second phase. The POL-APP is developed by TCS for Kerala Police.

The POL-APP offers 27 services under six domains –  Citizen Services, Women and Child related Services, Citizen Safety Services, Information Services, Report to us (complaint redressal system), Rate our Services (feedback from citizens).

Citizen Services

  1. Information regarding the nearest Police Station – Based on the location of the citizen, the app shows the nearest police station and also facilitates navigation to the same.
  2. Navigation to Jurisdictional Police Station – Based on the location of the citizen, the app shows the details of the jurisdictional Police Station and also facilitates navigation to the same.
  3. Contacts – Contact details of offices and officers of Kerala Police with search option also available.
  4. e-FIR (FIR Download) – FIR can be downloaded from the application.
  5. Payment Services – Payment can be made to Treasury for various services rendered by the department.
  6. Passport Verification Status – The status of Police Verification for Passport can be known.
  7. Senior Citizen – Citizens who would like to avail Janamaithry Services can register in the app. (It will be forwarded to Janamaithry Police).

Also Read: Kerala will be know as 365-Days tourism destination

Women and Child Services

  1. Track My Trip – This gives the facility of sharing the user’s location with three pre-registered private mobile numbers. In case of any emergency/panic situations, SOS call is generated.
  2. Fix an appointment with SHO for Women – This is a women-friendly initiative wherein a woman can fix an appointment with SHO of a police station, online.

Citizen Safety Services

  1. SOS Panic Message – Pressing the hard button or clicking the SOS facility activates panic message to Emergency Response Support System.
  2. Locked House Information – Citizens have the facility to report to the jurisdictional police station, when they are travelling out of the station, so that the SHO can alert the beat officers.

Also Read: Dr Vishwas Mehta Leading from Front in Kerala’s Fight against COVID-19

Information services

  1. Push Notifications – All relevant notifications can be forwarded to citizens.
  2. Social Media Feeds – Facebook, YouTube and Instagram of Kerala Police are available.
  3. Traffic Guru – Link to download the Traffic Rules Awareness Game
  4. Search – Search facility for all services is available
  5. Tourist Guide – Facility to search for a destination and to find the Jurisdictional Police Station.
  6. Helplines – List of various helpline numbers.
  7. Cyber awareness – To create awareness on common mistakes/frauds prevalent in cyberspace.
  8. Website links – Links of important official websites are provided in this feature.

Report To Us

  1. Offence Reporting – Citizens can directly report to the Police, certain categories of offences along with photos and description.
  2. Report Spam – Cases of fraud calls pertaining to ATM fraud/job opportunities can be reported to designated authority will mark such fraudulent calls as spam, which will alert other citizens.
  3. Information to Police – Public can share information to Police through this feature.
  4. Report Abandoned Child– Any child found abandoned in the streets can be reported along with a geo-tagged photograph, which will be forwarded to the Women and Child Welfare Control Room for onward action.
  5. Report Abandoned Women – Any woman found abandoned on streets, can be reported along with a geo-tagged photograph, which will be forwarded to Womenand Child Welfare Control Room.
  1. Report Abandoned Senior Citizen – Details of abandoned elders with photo can be reported, which will be informed to the senior citizen control room.

Rate Our Services

  1. Rate your Police Station – Anyone visiting the Police Station can give feedback on their experience.
  2. Rate the app – To collect feedback on the application.

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