Now get access to IRCTC kitchens through Rail Drishti

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Rail Drishti dashboard

The Indian Railways has launched a Rail Drishti dashboard, comprising all the digitisation efforts of the Railways. The dashboard was launched by Minister of Railways & Coal, Piyush Goyal and will bring information from various sources on a single platform, giving access to key statistics and parameters to every citizen of the country.

The dashboard can be accessed using a desktop/laptop or a mobile device such as a phone or tablet by typing“”.

” The Government has focused on people of India and has become a Government accountable to every farmer, youth, poor, middle class and all those who have relations of any kind with this government. This is the first Government in the history of India that showcased its report card to public every year,” said Goyal after the inauguration.

He further said that this government has used media and digital platforms for imparting all the information. This government has also tried to bring transparency in the working of all the Ministries.

The main services of this dashboard are:

The available information has been categorized under 15 user-friendly sections on the Dashboard:

The dashboard provides information about passenger reservation, unreserved ticketing, freight earnings and freight loading.

It has six services, namely, PNR inquiry, ODC application inquiry, Complaint Enquiry, Tender Enquiry, Shramik Enquiry and Freight related inquiries.

Passengers will be able to track the trains on any Railways network. They will also receive contact number of the housekeeping staff.

The Dashboard provides a facility to view live feeds from the cameras installed in various IRCTC base kitchens. Passengers can now view how the food being served to them in trains is being cooked and packed.

This section shows the status of Grievances reported via Complaint Management System (COMS). It displays the number of grievances resolved and pending. Zone wise and Division wise breakup, as well as complaint type wise breakup, can be viewed via the Dashboard.

Achievements of Indian Railways as a whole and achievements of Railways in various states can be viewed via the dashboard.

This particular tab will have information about some of the major initiatives launched to improve passenger experience on the Indian Railways network. It displays the images of various areas across the network before and after the work has been completed.
This will showcase the cultural aspect of travel on Indian Railways. There are four main sections in this tab, this includes, rail heritage, memorable journeys, 360-degree virtual tours of routes, trains, saloons, and the IRCTC tourism desk which provides important information and tourist services.

This will provide information about the unorganised sector working with Railway contractors. The amount of wages distributed to casual workers is available on the dashboard. The same can be seen department wise and zone wise for various time periods.

Bills required to be paid by Indian Railways to suppliers and their duration wise pendency can be viewed on the dashboard.

This section shows earnings of Freight across the Indian Railways Network. Earnings can be viewed for a day, for a week, for a month and for a year along with the zones and commodity wise breakup. Performance of nine major freight commodities has been made available.

12. SUGAM – The Freight App

This tab give access to Indian Railways freight business information. It helps customers keep track of their consignment. It provides information on various terminals and associated nodal officers, indents status, prevailing freight rates, rake allocation plans, restrictions applicable etc. Freight performance and other statististics are also available on the tab.

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