‘Twitter Sewa’ to address Telecom, Postal Dept-related complaints

Sewa will provide transparent, clean, responsive and accountable administration: MoC Manoj Sinha Manoj Sinha

The Government has launched “Twitter Sewa” for addressing the complaints and concerns of common man and other stakeholders in the telecom and postal sectors.

Launching the Sewa in New Delhi on August 2, Minister of Communications Manoj Sinha said that this is in tune with Prime Minister Narendra Modi’s vision of “minimum government, maximum governance”, as from the PM himself to his ministers and their ministries are connecting with Indian citizens through live communications platforms to provide a transparent, clean and responsive and accountable administration.

The twitter handle of the Minister will be @manojsinhabjp, according to a press release issued by the government.

The minister said that the Ministry of Telecom and the Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorise them into immediate, mid-term and long-term complaints, while adding that he has complete faith in his officers and staff, but since both telecom and posts are service sectors, customer is the king here and this is all the more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.

Sinha said, “The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that Ministry will rise up to this challenge.”

The Minister also underlined that there are chances that this Twitter Seva may be misused by some rogue elements, but expressed the hope that Twitter authorities will take care of the same.

He was also hopeful that the telecom operators from both government as well as private sector and the Department of Posts shall use the utility of Twitter Sewa to the fullest to address the grievances of the public.

Telecom Secretary J S Deepak, Posts Secretary B V Sudhakar, BSNL CMD Anupam Srivastava and MTNL CMD P K Purwar were also present during the function.