Newgen Software Technologies Limited,a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, has announced that it has been positioned as a “strong performer” in The Forrester Wave: Customer Communication Management, Q2 2016 by Craig Le Clairwith Alex Cullen, Shaun McGovern, and Diane Lynch.
Forrester conducted vendor evaluations in March and April 2016 with all 14 participating vendors and surveyed dozens of customer references. Vendors were evaluated against all 22 criteria across three categories. Based on its score in the CCM workflow criterion in the report, Newgen’s CCM solution has strong drag-and-drop visual process support document design approval workflow but separate ADF document automation and user document creation and review workflow.
Diwakar Nigam, MD & CEO of Newgen Software, said, “Providing a robust solution with complete dependability is the core value for our business. Newgen is playing a strong role in providing fundamental capabilities in the CCM space which supports businesses in bringing about much required flexibility and able to reduce operational costs. We are delighted that we are being recognized yet again by a top industry research firm and believe that in the coming quarters, we will build even more technology prowess and efficiency into our CCM solution to enhance our customer base.”
According to the Forrester report, “Newgen Software has a strong multilingual solution and is globally strong, with customers in India and the Middle East. Financial services and insurance are sweet spots for Newgen CCM. For example, in its wealth management solution, advisors access data from seven or eight systems into a CCM design gallery that allows them to construct a client presentation. Real-time document generation for self-service and point-of-service use cases is also a strength.”