At ‘Enabling India’, a conference organized by the Indian Chamber of Commerce, the industry expressed the need to leverage mobility devices to accelerate banking services.
DeitY joint secretary Rajendra Kumar believes that M-Governance has emerged as a new paradigm for delivering services in many sectors. “Mobile devices are becoming instruments of empowerment especially in rural areas and where Internet access is limited,” he said. Kumar other challenges, Kumar feels that capacity building and awareness are critical.
DeitY has brought more than 500 departments across states on its Mobile Sewa platform and created App Store that features 150 services.
Jaijit Bhattacharya, director for global government relations and sales MD at HP India feels that a bouquet of services could be provided on mobile platforms. “The challenge is how to services proactively,” he said. Bhattacharya believes that information mining could facilitate proactive services to citizens. “Data mining is critical for government departments to reach out to micro communities,” he said.
As the government is mulling to leverage mobility devices to disseminate citizen multiple services that primarily include banking, it’s estimated that transaction cost over mobile such platforms would be significantly low as it discourage manual intervention.