Kerala government has launched an online file tracking service at the hands of the State Chief Minister Oommen Chandy. The service would enable common people to track their file at the state secretariat using internet.
The system named as “Information and Data Exchange Advanced System’ (IDEAS) may prove a major breakthough in the state administration as it would help reduce the crowd coming to the state secretariat while at the same time provide them better service.
At the occasion the CM said, “This is going to be a great boon for the Kerala diaspora and for those who come to the state secretariat to know the progress of their files.”
The service can be availed at www.kerala.gov.in in the file tracking section. The user will need to log on the website to be able to track the file. The NIC is helping the state to run the project.
“Through this system the staff will be on tenterhooks and as per the government rules, in three days’ time each staff has to dispose of the file. If it is delayed, then the staff is answerable,” said Chandy.
State IT secretary P.H. Kurian said: “Through this new system, people now need not come to the secretariat.”