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Single Window for Government Services in Dubai

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Dubai Municipality (DM) to deliver a bouquet of services of different Dubai Government departments and establishments through a single window.

The project is aimed at simplifying the procedures of offering services by integrating the places and criteria of offering services and reducing the expenses for operating these services. Under this project, a number of counter staff will be trained and qualified to offer these services.

Dubai Municipality will sign partnership agreements with all involved departments in order to offer these services. The departments that are participating in this project include Dubai Courts (9 services), Islamic Affairs and Charitable Activities Department (13 services), Knowledge and Human Development Authority (18 services), Dubai Electricity and Water Authority (5 services), Civil Defence Department (5 services), Department of Tourism and Commerce Marketing (11 services) and Mohammed Bin Rashid Housing Establishment (4 services).

With this system in place customers can submit their transactions in any of the DM's external centres spread over the emirate of Dubai. It facilitates them to deal with the employee directly and reduce the time spent for getting the transaction accomplished whatever may be the application or section concerned. It also ensures the soundness of the procedures is intact, as well as enhances the level of competency in customer service.

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