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Dubai Municipality has accomplished a record 1,386,791 e-transactions last year i.e. 2008, marking a tremendous success of the e-government project of the Municipality. Among the 492 e-services provided by the Municipality e-portal, 402 are main services and others are branch services covering information services and transactional services that facilitate easy access to a number of forms required for getting the Municipality services accomplished. These services can be accessed and transactions can be accomplished through the Municipality website, www.dm.gov.ae, without being personally present in the offices of the Municipality.

Customers of different categories of public and establishments have embraced the e-government services offered by the Municipality, The Municipality portal issued about 1,300 building licenses last year online. The most popular e-services among the users include Issuance of Health Fitness Certificates by the Municipality Clinic, the Engineering Materials Certificates issued by the Dubai Central Laboratory Department and the Central System for Passing Financial Invoices.

The Municipality is an indicator for the growth in the number of people who use Internet for accomplishing their transactions with the Municipality. Dubai Municipality is considered to be one of the biggest local government departments in terms of services provided. The section of people who use e-services has also widened indicating the expansion of the domain of the users of e-government services.

The rate of e-service accomplishments varies from department to department according to their nature of work. The accomplished transactions are distributed in a number of areas such as issuing different categories of Dubai Central Laboratory certificates, Medical Clinic and Veterinary Clinic certificates, Health and Food certificates, No-Objection certificates, Building Demarcation certificates etc.

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