In order to monitor the public grievance system, the Government of Himachal Pradesh has developed a new web-based program called 'e-Nivaran'.
A day long MIS Workshop on the online grievance monitoring system was undertaken and the the state Food, Civil Supplies and Consumer Affairs Secretary BK Aggarwal asked all the officers of the department to start this system within a week so that the public is well benefitted.
The system works through the Internet whereby, grievances can be posted at any office of the concerned department, at the Deputy Commissioner Office, at the Chief Minister office and by the concerned Minister and MLAs.
A login ID and a password will be required for all stakeholders to access the new system except the public for the submission of the grievance. Grievances uploaded in the system would be visible immediately not only to the concerned office but also to the public and the line of higher authorities including concerned ministers, MLAs and the Chief Minister.
This system is devised to take advise against the grievance online from the higher authority and through a click of the button would bring the department-wise pendancy summary and drill it down to the lower offices.
Speaking on the occasion, Food, Civil Supplies and Consumer Affairs Director RS Gupta stated that, “The advantages of the e-Nivaran would be transparency, instant availability of grievances and to make accountability of officials and concerned officers. The system would reduce the paper work considerably,”