Framework for knowledge management

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Knowledge Management (KM) is an emerging discipline which comprises a range of practices to identify, create, represent and distribute knowledge for reuse, awareness, and learning. Applying KM to the development sector is a formidable challenge.


The National e-Governance Plan (NeGP) is an ambitious plan by the Government of India for bringing information and government services to the doorstep of the citizens. This access to information, backed with relevant infrastructure and services will not only allow the rural community to improve their quality of life but also support and supplement their existing incomes in a sustainable way.

NeGP is formulated on the three-pillar model for delivery of these services, namely

  • State Wide Area Network (SWAN) that will provide 2 Mbps connectivity up to the block level (sub-district). It is also envisaged that SWANs will have Base Stations to enable wireless connectivity beyond block level.
  • National Data Bank/State Data Centres (SDC)
  • Common Services Centres (CSC)

It is envisaged that access to information and services such as birth and death certificates, payment of utility bills, micro-credit, education (e-Learning), health (Tele-medicine), financial services, entertainment etc. through such infrastructure can provide a foundation for the economic prosperity of rural India.

To enable this, the Government of India proposes to establish a network of 100,000 Internet enabled Information and Communication Technology (ICT) access points termed as Common Service Centres (CSCs). The CSCs are meant to provide high quality and cost effective video, voice and data content, in the areas of e-Government, e-Education, e-Health, tele-medicine, and entertainment as well as other private services. The CSCs are proposed to be rolled out by end of year 2007.

The CSCs are seen as a new delivery channel for offering e-Government and other services to a target market of 700 million rural citizens.  The CSC envisages a collaborative model for delivery of content, services, information and knowledge, that can allow like-minded public and private enterprises

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