Mobile ICT is an area that is going to become increasingly important in the coming months and years. It is a technology that small and medium sized enterprises can use to punch well above their weight in the marketplace.

Officers in the Metropolitan Police (www.met.police.uk) used mobile devices to make four million queries on the Police National Computer while carrying out their duties. The system also allows the Met's dispatch team to keep track of its 1,500 vehicles, thus making its response to incidents faster and more efficient. According to a survey by Forrester Research (www.forrester.com), six out of 10 businesses using mobile working reported that the single greatest benefit was improved productivity. Four out of 10 reported better customer service. According to eGovernment Monitor (www.egovmonitor.com/node/1090), Preston City Council (www.preston.gov.uk) racked up efficiency savings in one area of

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