Kanpur city administration is successfully using social media platform as a public interface to address people’s complaints relating to civic amenities, explains Dr Roshan Jacob, District Magistrate, Kanpur.

MyCity is a Government to Citizen (G2C) project that tries to use social media platform like Facebook to address the grievances of the average urban citizen in the city of Kanpur. Although now-a-days governments spend a lot of money towards improvement of civic amenities in cities, there is no public interface available to citizens to report any inconvenience caused to them or provide constructive feedback about those amenities with an appropriate reply-back mechanism.

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