National Portal of India
Implementing Agency: Data Centre & Web Services Division of NIC
The National Portal of India (NPI) is a single window access to over 7000 websites and portals associated with almost every Government constituent, be it Central Government Ministries/ Departments; State/UT Governments, Districts, Panchayats etc. NPI hosts over 1900 services from various states/ministries/ departments which are all packaged under the ‘How Do I’ section of the portal. It is also a central repository for Government forms, documents, acts, rules, schemes and policies.
The mammoth information available on this portal has been classified on the basis of sectors, target audience, life-cycle and geographical location. The information on the Portal has also been interlinked at relevant places to provide the visitor a holistic view with a clearly defined Information Architecture.
The portal has turned out to be an effective medium for the participation of common citizens in the process of governance since they are encouraged to voice their opinion through various feedback options on the NPI.
The National Portal of India has as of now approximately over 78,000 registered users availing regular services provided therein with an increase of around 10 per cent per year. With over 13 lakh visitor per month, the portal receives around 24 lakh hits per day.
NPI has been first government website designed to be accessible to all users irrespective of device in use, technology or ability. The portal is standards compliant and follows principles of usability and universal design.
Making Institutional arrangement for uninterrupted content flow right from the source was the key challenge, as was to enforce syncing of all the content posted simultaneously in Hindi.
Standardisation of District Portals with web CMS
Implementing Agency: NIC Orissa
Currently the district websites are designed, developed, and maintained by the respective District Informatics Officers of NIC. This practice has resulted in use of different types of technology, design layouts, and navigation architecture etc. At times, citizens need to visit multiple websites for a single service. Thus, there is a need to standardise the websites to bring uniformity in availability of information to common citizens. NIC Orissa implemented a standardised district portal framework which comprises of the following:
1. Citizen View District Portal (http://ordistricts.nic.in):
The District Portal has been built from the users’ perspective. The contents and formats include; profile, geography, administrative setup, directory, peoples’ representatives and many more. Citizen services such as acts and rules, e-forms, policies, enquiries, guidelines to get caste and domicile certificate, registration of documents, ration card, Right to Information.
2) Web CMS (http://ordistportalcontent.nic.in):
A comprehensive web-based Content Management System (CMS) is designed based on the content architecture of the National Portal of India (india.gov.in).
3) Moderation Portal (http://ordistsupadmin.nic.in):
The Web CMS follows a workflow management whereby a Content Creator or Content Service Provider (CSP) can submit a story, but is not published until the moderator cleans it up and the publisher approves it. The role of the moderator is to accept or reject the content. The publisher thereby approves the content to be displayed on the citizen view portal.