Railway call centres for customer care in India

Indian Railway (IR) will set up call centres for customer care and to provide several utilities.

Gyanodaya PC purchase programme in India

The Government of the Indian state Karnataka, in collaboration with Intel, has announced ‘Gyanodaya’, a Government Assisted PC Purchase Program which aims to encourage PC adoption among State Government employees and bridge the digital divide by providing easy and affordable PC purchase options.

e-Governance yet to become SMART in eastern India

The simple, moral, accountable, responsive and transparent (SMART) objective of e-Governance in the Indian state Orissa is yet to be flfilled although the State Government is claimed to have computerised tehsils and block-level administration and has initiated the process of computerisation of land records.

Microsoft to push e-Governance in India

IT major Microsoft is to invest $1.7 billion in India and also partner the government of India in pushing e-Governance through National Institute for Smart Governance (NISG).

Railways to set up call centres in India

Railways would set up 22 call centres with a common telephone number – 139 across India, besides launching a National Train Enquiry System (NITES) and management information system.

The ‘effectiveness’ quotient of Public-Private Partnerships

[This article was published in the May 2005 issue of the eGov Magazine (http://www.egovonline.net) ]

The introduction of Information Technology (IT) has affected many noticeable differences in trying to fulfil everyday needs for both the rural and urban community.

Revolutionising The Process

[This article was published in the October 2004 issue of the eGov Magazine (http://www.egovonline.net) ]

The Free/GNU platform was making strides on software front in many ways but a little slowly on Indian languages. But this slowness was steadily towards universal standards and hence almost deliberate.

Technological Translations:India could be virtually food secure today

[This article was published in the July 2004 issue of the eGov Magazine (http://www.egovonline.net) ]

We just need the political will to implement our technologies in the interests of our rural communities. This article explores how technology can impact on our collective stomach; on our very survival.

‘Election Commission’of India and ‘Escotel’ joins hand to provide electoral roll data through SMS

‘Escotel’, one of the leading cellular operators in the India, has announced a new service offered in association with the Election Commission whereby the public can access electoral roll data on their Escotel mobile through SMS.

Marketplace of Ideas

[This article was published in the October 2003 issue of the eGov Magazine (http://www.egovonline.net) ]

People need support and motivation to understand why it is worth their time and money to acquire these new tools and learn how to use them.