Michael Phillips, IRS deputy inspector general for audit said that the customer service efficiency of Ireland’s e-Help desk needs improvement. IRS customer service has lack of quality measures and procedures, insufficient employee training and inadequate customer satisfaction measurement.
The European Commission has approved to launch 30 new eTen projects, which will run over the next three years.
[This article was published in the October 2006 issue of the eGov Magazine (http://www.egovonline.net) ]
In today
Chennai (India) would be joining the elite group of 17 centres with the recently launched India’s largest e-Governance initiative by the Ministry of Company Affairs and a Mission Mode project under the Government of India’s National e-Governance plan in Tamil Nadu.
An e-Governance project launched in muscat on Saturday night for a countrywide awareness drive.
[This article was published in the July 2005 issue of the eGov Magazine (http://www.egovonline.net) ]
It is by now well documented that effective e-Government implementation often requires fundamental changes to skill requirements, learning activities and the knowledge acquisition process of public sector staff.
[This article was published in the September 2004 issue of the eGov Magazine (http://www.egovonline.net) ]
Learning is a process, never ending and never static by nature.
