The government is in the process of setting up Consumer Care Centres (Grahak Suvidha Kendras) in more than a dozen cities in the country.
“The Department of Consumer Affairs has invited applications from registered and eligible voluntary consumer organisations for setting up and running the centres,” according to an official release.
The Centres will be set up at New Delhi, Lucknow, Chandigarh, Bangalore, Chennai, Hyderabad, Jaipur, Ahmedabad, Pune, Bhubaneswar, Patna, Kolkata, Guwahati, Shillong, Raipur and Bhopal.
The Centres will provide counselling to consumers for redressal of their grievances. They will also take up complaints with private companies/manufacturers/service providers on behalf of the government.
According to the release, efforts are on to bring consumer grievance and helpline mechanism under one common IT platform with a single toll-free number across the country.