Indore Municipal Corporation (IMC) has launched two AI-based cleanliness-monitoring systems: a live tracking dashboard for its door-to-door garbage collection fleet and a “Know Your Safai Mitra” module on the Indore-311 app that lets residents see and rate the sanitation worker assigned to their street.
Mayor Pushyamitra Bhargava and Municipal Commissioner Kshitij Singhal inaugurated the systems at the Brilliant Convention Centre in Indore, with Additional Commissioner Prakhar Singh and other officials present, according to a Times of India report. The launch adds a digital accountability layer to the sanitation model of a city that has long led India’s Swachh Survekshan rankings.
What do Indore’s new AI cleanliness systems do?
- Live fleet dashboard: Movement of door-to-door garbage collection vehicles, earlier tracked manually, is now shown in real time, so municipal teams can supervise routes and coverage directly.
- Know Your Safai Mitra: On the Indore-311 app, residents can view details of the worker assigned to sweep their house and street, including whether that worker is on duty, on leave or absent.
- Citizen feedback: Residents can rate the worker’s performance through a “Submit Feedback” option, and Singhal said that feedback will reach the concerned department directly.
How does it change citizen engagement in sanitation?
The civic body has positioned the module as a direct line between households and sanitation staff, aimed at improving transparency and accountability. Details of the performance indicators used to assess feedback, and how complaints will be escalated, have not yet been made public.
What are the new rules for bulk waste generators?
Alongside the launch, IMC held a one-day capacity-building workshop for bulk waste generators with Feedback Foundation Charitable Trust, led by its CEO Ajay Sinha. Singhal said the Solid Waste Management Rules, 2026 make such training mandatory.
The rules cover institutions with a built-up area of at least 20,000 square metres, daily water use of 40,000 litres or more, or daily waste generation of at least 100 kg. These institutions must process wet waste on their own premises, while IMC will collect only dry waste from them. They also need permission from the Central Pollution Control Board and registration with the Pollution Control Board.
More than 220 institutions in Indore have registered so far, and IMC has selected eight vendors through an Expression of Interest to supply on-site wet-waste processing plants.
Why it matters
Indore’s move shows how urban local bodies are pairing data dashboards and citizen apps with regulatory compliance to run sanitation services. Real-time fleet visibility and resident ratings give the corporation measurable signals on service delivery, a template other cities under the Swachh Bharat Mission (Urban) could adopt.
Read more on urban digital governance: Bihar’s UPYOG portal links all 264 urban local bodies and MP’s AI audit of e-Nagar Palika and GeM data.