Jobs · eGov
Malt is hiring a Customer Onboarding and Success Manager for its Public Sector vertical, based in Paris, to oversee framework agreements and public tender execution.
✦ AI SUMMARY 30-second read
- Location: Paris
- Role type: Executive/Cadre (permanent)
- Prior public sector experience is mandatory
- Fluent French and professional English required
- Four-stage selection process including a home assignment and C-level interview
This summary was generated by AI. Editors may review and update it.
Job at a glance
| Organisation | Malt |
|---|---|
| Post | Customer Onboarding and Success Manager – Public Sector |
| Location | Paris |
| Region | Global |
| Qualification | Fluent French (native level); professional English; proficiency in tools such as Google Sheets, Excel, Notion, and Looker |
| Experience | Previous public sector experience mandatory; solid background in complex client relationship management, large account onboarding, or operational contract management; familiarity with public procurement, purchase orders, Chorus Pro, and budgetary validation workflows |
| Selection | Initial call with Talent Acquisition (30–45 minutes); interview with hiring manager (45–60 minutes); home assignment; final interview with a C-level executive |
| Type | Executive/Cadre |
About the recruitment
Malt is looking for a Customer Onboarding and Success Manager to lead its Public Sector client experience from its Paris base. The role sits within the global Customer Success function and works closely with Account Managers dedicated to public sector clients.
The position focuses on the full lifecycle of framework agreements and public tenders, covering onboarding, compliance, budget tracking, and contract renewals across ministries, local authorities, and public institutions.
Eligibility
Candidates must have direct prior experience working in or with the public sector — this is a firm requirement. A strong background in managing complex client relationships, onboarding large accounts, or handling operational contract management is expected.
Applicants should be comfortable with public procurement processes, including purchase orders, Chorus Pro, and budgetary validation workflows. Familiarity with technical and administrative specifications such as CCTP, CCAP, and CCAG, as well as service level agreements specific to framework contracts, is important.
Native or fluent French is essential for day-to-day dealings with French public administration. A professional level of English is also required, as the team and internal processes are international. Advanced use of collaborative and analytical tools — including Google Sheets, Excel, Notion, and Looker — and an interest in AI applications are expected.
Selection process
The process comprises four stages. It begins with an introductory call with the Talent Acquisition team lasting 30 to 45 minutes, followed by a 45 to 60 minute interview with the hiring manager. Shortlisted candidates then complete a home assignment designed to assess management logic and analytical ability. The final step is an interview with a C-level executive covering Malt's long-term vision.
How to apply
Candidates should follow the application instructions provided in Malt's official job notification. No application links or email addresses are reproduced here.