News · eGov
The Ministry of Rural Development has notified structured, multi-tier grievance redressal rules under the Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin) scheme, prescribing mandatory registration, defined timelines and digital tracking.
✦ AI SUMMARY 30-second read
- Grievances must be enquired into within seven working days and resolved within 15 days of receipt.
- No grievance can be refused registration on grounds of format, language, manner of submission or procedural deficiency.
- Unresolved grievances are automatically escalated to the next higher level and monitored electronically until disposal.
Why it matters: A time-bound, digitally tracked grievance mechanism could strengthen accountability in rural employment and livelihood scheme delivery for Indian households.
This summary was generated by AI. Editors may review and update it.
The Ministry of Rural Development has notified the Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin): VB–G RAM G – Grievance Redressal Rules, 2026, establishing a structured framework for handling complaints related to the implementation of the scheme.
The rules create a multi-tier, time-bound mechanism to be set up by state governments at the Gram Panchayat, Block and District levels, with Designated Grievance Redressal Officers responsible for receiving, registering, enquiring into and disposing of grievances.
The District Programme Coordinator will oversee grievance redressal at the district level and ensure complaints are addressed through both the designated mechanism and the Digital Public Infrastructure for grievance redressal.
How grievances can be submitted
Any person may submit a grievance relating to any matter arising out of or connected with the implementation of the scheme. Submissions are accepted in person before the designated officer, through speed post with proof of delivery, through the Digital Public Infrastructure designated by the Central Government, or through telephone, designated helplines or any other mode decided by the state government.
Grievances received in physical form at the Gram Panchayat, Block or District level must be entered and registered on the designated Digital Public Infrastructure on the day of receipt or, where this is not feasible, by the next working day. Upon registration, the complainant receives an acknowledgement containing the registration number, date of receipt and designation of the receiving authority.
Key procedural protections
The rules explicitly bar refusal of registration on grounds of format, language, manner of submission or any procedural deficiency, ensuring citizens are not turned away on technical grounds.
Where necessary, the complainant will be given a reasonable opportunity to be heard, either in person or through electronic means, before a grievance is disposed of. Findings and action taken will be recorded on the Digital Public Infrastructure and communicated to the complainant, in physical form where the original submission was physical.
Timelines, escalation and appeals
The enquiry into a grievance must be completed within seven working days from the date of receipt. The grievance itself is required to be resolved within 15 days from the date of receipt, with findings and corrective or remedial action recorded on the designated digital platform.
Any grievance that remains unresolved within 15 days is escalated to the next higher level through the state government's mechanism and continues to be monitored electronically until resolution. Appeals against orders passed under the mechanism will be filed and disposed of in accordance with Schedule I to the VB–G RAM G Act, 2025.
What it means for rural households
The Ministry stated that the rules seek to institutionalise a citizen-centric, accessible and time-bound grievance redressal framework under VB–G RAM G. The combination of multiple submission channels, mandatory registration, defined timelines, digital tracking and automatic escalation is intended to strengthen administrative accountability and improve the responsiveness of scheme implementation.
The notification is described as an important step towards ensuring that grievances are addressed systematically, transparently and within prescribed timelines, thereby reinforcing the rights and entitlements of rural households under the scheme.