Abstract

Rajasthan’s agrarian economy necessitates efficient governance. The “RajKisan Saathi” initiative by the Department of Agriculture and the Department of Information Technology and Communication, Government of Rajasthan, embodies “Minimum Government, Maximum Governance” (MGMG). This unified digital platform integrates agricultural services (Agriculture, Horticulture, Marketing Board, State Seed Corporation) to foster “Ease of Doing Farming.” By digitising subsidies, licenses, quality control, and information, it minimises human intervention and enhances transparency.

This state-of-the-art platform offers G2C, G2B, and G2G online services built on e-Governance principles (transparency, citizen-centricity, social inclusion, and ease of service delivery). Key differentiators include Business Process Re-engineering, a dedicated online application interface, robust authentication with SMS alerts, a paperless and faceless process, automated workflows, dynamic jurisdiction mapping, Business Intelligence dashboards, digital signatures, and web/mobile accessibility.

Introduction

Aligning with the “Minimum Government, Maximum Governance” vision, Rajasthan has prioritised agricultural sector reform. RajKisan Saathi exemplifies this, adopting the “Ease of Doing Farming” approach akin to “Ease of Doing Business.” This single-window portal consolidates essential services from Agriculture, Horticulture, RSAMB, and RSSOCA, aiming to revolutionise farmer-government interaction and resource access.

RajKisan Saathi’s scope is comprehensive, covering Direct Benefit Transfers (DBT), online agri-input licenses, registration of manufacturers/dealers, quality control, information and technology dissemination, decision support, advisories, weather alerts, input management, post-harvest information, and a buyer-seller e-marketplace. This integration aims to empower farmers throughout the agricultural cycle.

Addressing The Challenges In Agricultural Governance

RajKisan Saathi emerged from a detailed understanding of inefficiencies in agricultural administration. Consultations with farmers, officials, and agri-businesses highlighted key issues in subsidy distribution and service delivery:

• Lack of a unified online platform: Farmers faced navigating multiple departments and manual processes.
• Inefficient DBT: Manual processes led to delays and potential fraud.
• Absence of a unified database: This hindered targeted scheme implementation and monitoring.
• Limited transparency: Lack of monitoring and evaluation features.
• Ineffective scheme management: Reduced program efficiency.
• Absence of performance monitoring: For stakeholders and officials.
• Lack of real-time insights: Due to the absence of interactive dashboards and MIS reports.
• Inability to track application status: This caused uncertainty for farmers.
• Concerns about impartiality: Due to a lack of random allocation for field verifications.
• Limited accessibility: Lack of mobile applications for field tasks.
• Information asymmetry: Absence of a common platform for scheme information.
• Process delays: Due to the absence of workflow-based systems and data duplication.
• Fragmented digital landscape: Reliance on standalone online applications and lack of a standard e-Governance framework.
• Lack of market information: Farmers lacked access to real-time information on implement rentals and buyerseller connections.
• Opaque quality control: Lack of transparency in sample analysis.

Objectives & Priorities: Embracing Good Governance for Agricultural Transformation

RajKisan Saathi’s objectives are rooted in good governance principles, aiming for improved ICT project control, risk reduction, and enhanced success rates. This structured approach ensures adaptability, fiscal responsibility, and quality outcomes. The initiative leverages ICT to empower Rajasthan’s farming community.

The core objective is to transform offline procedures into end-to-end online processes, ensuring ease in DBT, information access, licensing, and quality control. This minimises human interference, promotes unbiased decisions, enhances transparency, accelerates departmental processes through paperless operations, facilitates real-time information flow, enables effective scheme monitoring via dashboards, and creates a valuable database for planning.

Stakeholder Participation: A collaborative approach to success

RajKisan Saathi’s success relies on active stakeholder engagement. While acknowledging challenges like varying levels of openness and identification complexities, the initiative prioritises collaboration. A comprehensive stakeholder analysis identifies key influencers and beneficiaries.

Farmers are primary beneficiaries. Government departments manage the platform. Agri-businesses utilise it for licensing and market access. Financial institutions facilitate DBT. Technology providers maintain the infrastructure. Research institutions contribute expertise. Effective communication and collaboration among these stakeholders are crucial for RajKisan Saathi’s impact.

Reforms Initiated Towards Digital India: Empowering Farmers Through Technology

RajKisan Saathi aligns with the “Digital India” vision, particularly the “Electronic Delivery of Services” pillar for
farmers. The state government aims to provide electronic services to all farmers and agri-stakeholders.

Key objectives include:

• Enhanced information access: Through multiple ICT channels.
• Decision support systems: Including advisory services.
• Improved extension service reach: Via mobile field offices.
• Efficient scheme management: Through process redesign.
• State-wide common framework: Ensuring consistency.
• Secure DBT implementation: Through Aadhaar-enabled services.
• Electronic service delivery: Ensuring transparency, efficiency, accountability, accessibility, and reliability.

Strategies Adopted For Bringing Transformation: A Phased and Comprehensive approach

RajKisan Saathi’s implementation followed a strategic roadmap.

• Details of Baseline Study Conducted: A comprehensive study gathered requirements and analysed existing processes through stakeholder meetings, departmental coordination, “As-Is” process mapping, gap analysis, and “To-Be” process design with lean methodologies. Uservalidated process flows and wireframes were developed, culminating in stakeholder sign-offs and requirement prioritisation.
• Rollout/Implementation Model: This involved creating a centralised farmer/stakeholder database and dynamic jurisdiction mapping. Integration with e-Dharti, Rajdhara, IFMS, Jan Aadhar, RPP, e-Sanchaar, RajSewaDwar, RajSampark, Raj eSign, RajSSO, and Raj eVault was crucial. The system includes a web portal and mobile apps (90+ modules, 10 apps, online/offline G2G services) for DBT, input inspection, seed production monitoring, and subsidy verification.
• The implementation also includes facilitating manufacturers and dealers in geotagging their institutions and manufacturing units using the Manufacturer GeoTagging mobile app. The RajAgriQC mobile app enables barcoded, geotagged sampling processes for the online sampling of seeds, fertilisers, and pesticides for quality control. These processes are embedded with defined timelines and an escalation matrix. Additionally, digitally e-signed administrative and financial sanctions, along with the auto-calculation of subsidies based on field verification parameters, help streamline operations.
• Capacity Building and Awareness & Communication Approach: Comprehensive training sessions, video manuals, and an online training module for employees were provided. Module demonstrations, video conferencing, and in-house training ensured user understanding. IEC strategies through radio, TV, social media, and print media promoted adoption.
• Automated, Assisted and/or Physical Assessment or Feedback Mechanism: A unified grievance redressal mechanism allows users to raise tickets, ensuring timely resolution. Automated, assisted (helpdesk), and physical feedback processes provide comprehensive support.

Positive Impact On The Ict Implementation

Impact for Farmers:

• Enhanced Market Access: Online crop data and real-time stock information.
• Improved Decision-Making: Forecasting and integrated climate/agricultural predictions.
• Early Warning Systems: Agriculture-based and weather information systems.
• Increased Access to Credit: Streamlined processes.
• Comprehensive Advisory Services: Market, input prices, weather, soil, and fertiliser information via call centres.
• Streamlined Subsidy Access: Transparent DBT delivery

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Impact for Departments:

• Centralised Resource Database: Streamlined planning and sustainable resource management.
• Enhanced Monitoring and Evaluation: BI dashboards and MIS reports.
• Data-Driven Insights: GIS and image processing for predictive modelling and analysis.
• Improved Forecasting: Analysing historical data.
• Real-time Scheme Monitoring: Online updates on status and progress.
• Enhanced Collaboration: Optimised subsidy distribution and digital transition.
• Efficient Service Delivery: Web portal, payment gateway, and SMS notifications.
• Direct Benefit Transfer: Real-time tracking and direct transfers.

Benefits for Agri-Business Entrepreneurs:

• Transparent Licensing: Online process, timely disposal, and online fee submission.
• Simplified Amendments: Easy online requests.
• Timely Renewal Alerts: Before license expiration.

Innovativeness and Reliability

RajKisan Saathi prioritises seamless user experience and increased departmental productivity through automation.

Key strategies include:

• Business Process Re-engineering: Simplified forms and procedures, data integration from Jan Aadhaar and e-Dharti.
• One-Stop Solution: Unified access to various departmental services.
• Applicant Authentication and SMS Alert: Aadhaar-based OTP for authenticity.
• Paperless Process: Reduced application processing time.
• Mapping of all departmental Users: Hierarchy and jurisdiction-based mapping for efficient processing.
• Capacity Building: Training, videos, and user manuals are available on the portal; wide publicity through various media.
• Automated Service Record: And updated guidelines.

Project Statistics

• Farmers: 73 Lakhs+ on-boarded, INR 2900 crores+ DBT disbursed.
• Agriculture Girl Students Scholarships: 38000+ beneficiaries, INR 47+ Crores DBT.
• Department Officials: 11,000+ employees on-boarded.
• Licenses/Certificates Issued: 1 Lakhs+ for various agri-inputs.
• Quality Control: 80,000+ samples drawn, 17000+ seed inspections via RajAgriQC app.
• Organic Produce/Date Palm: 2500+ buyers/sellers onboarded.
• Manufacturing Units: 1700+ capital investment subsidy applications received.

RajKisan Saathi has emerged as a transformative digital platform, streamlining agricultural governance and ensuring transparency, efficiency, and accessibility across the ecosystem. With over 73 lakh farmers onboarded and direct benefit transfers exceeding INR 2,900 crores, the platform has significantly empowered stakeholders at every level. From extending scholarships to over 38,000 agriculture girl students to enabling quality control through the RajAgriQC app, the initiative has brought measurable improvements in service delivery. With thousands of officials integrated, licenses issued, and manufacturing units supported through capital investment subsidies, RajKisan Saathi stands as a testament to the power of technology-driven agricultural reform in Rajasthan.

Insights shared by: Dinesh Kumar, IAS, Principal Secretay Agriculture & Cooperation Department, Government of Rajasthan 

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