Amid the celebrations of ‘Azadi Ka Amrit Mahotsav’, the Union Minister for Civil Aviation Jyotiraditya M Scindia launched eGCA – e-governance platform in the Directorate General of Civil Aviation (DGCA) on November 11. Rajiv Bansal, Secretary, Civil Aviation; Arun Kumar, Director General of Civil Aviation; and eminent members of the industry were present during the launch.
Addressing the event, the Minister said that aligning with the vision of Digital India of the Prime Minister, DGCA has implemented its e-governance platform eGCA. The project has been aimed at automation of the processes and functions of DGCA, with 99 services covering about 70 per cent of the work of the department in the initial phases. Moreover, as many as 198 services will be covered in the following phases.
He said that this single window platform will transform the department by eliminating operational inefficiencies, minimising personal interaction, improving regulatory reporting, enhancing transparency and increasing productivity.
The Minister appreciated DGCA for ushering in a paradigm shift from restrictive regulation to constructive collaboration. “We have just begun, the journey is not yet over, and soon there will be a review to understand as to how the customers have benefitted from this transformation, and what more needs to be done,” he added.
The project will provide a strong base for IT infrastructure and service delivery framework. The e-platform provides an end-to-end solution including various software applications, connectivity with all the regional offices, a ‘portal’ for dissemination of information and for providing online and speedy service delivery in a secure environment. The project would enhance the efficiency of the various services provided by the DGCA and would ensure transparency and accountability in all DGCA functions. DGCA is implementing eGCA with Tata Consultancy Services (TCS) as Service Provider and PWC as Project Management Consultant.
The services provided to various DGCA stakeholders such as Pilots, Aircraft Maintenance Engineers, Air Traffic Controllers, Air Operators, Airport Operators, Flying Training Organisations, Maintenance and Design organisations etc. are now available online on the eGCA. The applicants would now be able to apply for various services and upload their documents online. The applications would be processed by DGCA Officials and approvals and licenses would be issued online. A mobile app has also been launched for Pilots and Aircraft Maintenance Engineers to view their profiles and update their data on the go.
The eGCA initiative is a milestone in the digital transformation journey of DGCA and would enrich the experience of its stakeholders. For DGCA, it is a step in the direction of ‘ease of doing business’. This digital transformation would bring significant value addition to the safety regulatory framework of DGCA.
During the launch, the Minister also unveiled a case study ‘DGCA takes off on a digital flight’, which captures the journey of DGCA through the implementation of the eGCA. The challenges that DGCA faced and the measures taken by the department to address these through the eGCA platform have been incorporated in the case study.
(With inputs from PIB)