Happiness of citizens is the foremost objective of a welfare state. It is the fulcrum on which rests its other goals. Driving its fulfilment calls for good governance that has such sacrosanct elements as adherence to rule of law, participatory decision-making, equity, inclusiveness, responsiveness, transparency and accountability. Technology is an enabler for good governance and is an empowering tool for the citizen and an accountability medium for the government, highlights Sarvesh Kaushal IAS, Former Chief Secretary Punjab & Presently Special Chief Secretary cum Director General, Mahatma Gandhi State Institute of Public Administration, Punjab, Chandigarh.

Dramatic developments in the IT sector have transformed the society. It has created an ecosystem for the Government to tap technology-enabled solutions for deployment in the area of governance for the benefit of the common man. Information Technology opens up tremendous opportunities to provide basic government services to a much broader segment of the population at the optimal quality, time, place and cost.

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