Govt’s ‘Twitter Seva’ initiative gives major push to Digital Governance

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Twitter-Seva-LogoFor the first time in the history of the country, 95 per cent of ministers in the ruling Narendra Modi Government are active on Twitter, with 22 of his Cabinet ministers and 42 of his 50 ministries actively using Twitter to engage with citizens, update them on government policies, and connect with them through live conversations.

Over the last two years, the NDA government has used Twitter effectively for transparent and accountable governance. Given below is the complete list of ministers and ministries in the NDA Government using Twitter actively.

The ministries leading the charge are doing so using Twitter Seva, a customised e-governance delivery service developed for the Indian Government. As an India-first innovation, Twitter Seva is currently being used by the Ministry of Commerce (@DIPPGOI), Ministry of External Affairs (@MEAIndia) and the Ministry of Railways (@RailMinIndia), with more ministries and government agencies to follow. These ministries have changed how the government and citizens interact and have redefined the customer service culture in the public sectors.

Twitter Seva helps process large volume of Tweets, converts them into resolvable tickets and assigns them to the relevant authority for real-time resolution. The service is driving efficient and effective customer service as well as collation of real-time citizen feedback. Along with the personal accounts of ministers, the ministries are providing live assistance via a range of official handles (@CimGOI, @ctopassportseva, @eesl_india) and hashtags (#mociseva, #passportseva).

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